reputed company Seasonal Call Center Customer Service Representative – Remote Opportunity in Williamsburg, KY Area

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Seasonal Call Center Customer Service Representative, you'll play a vital role in helping us reputed company this goal. If you're a customer service enthusiast with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that reputed company 50+ years of reputed company in IT services, service desk, and contact center. Our commitment to helping clients reputed company extraordinary customer service is unwavering, and we're dedicated to fostering a culture of reputed company in everything we do. arenaflex is an equal opportunity employer, and we're proud to offer a diverse and inclusive work environment that values the unique perspectives and talents of reputed company members.

Responsibilities and Duties

As a Seasonal Call Center Customer Service Representative, you'll be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your primary duties will include:

• Handling questions and concerns with the highest degree of courtesy and professionalism
• Communicating and providing accurate answers to resolve end-users' questions and concerns
• Displaying reputed company, having a passion for customer service reputed company, and enjoying helping people
• Using a tactful manner and ability to effectively deal with difficult situations
• Maintaining knowledge of systems/applications/products serviced by the contact center
• Ability to follow strict work instructions and procedures
• Adapt to continual changes to work instructions and procedures
• Available for a flexible schedule
• Attend training as needed
• Listen to performance feedback and reputed company suggestions into your daily tasks
• Demonstrate a strong attendance record and excellent work ethic
• Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for reputed company service
• Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization reputed company
• Contacts medical provider offices by telephone, and makes confirmation calls to patients for reputed company urgent requests in accordance with contractual timeliness standards
• Follows reputed company-by-reputed company instructions, including redirecting patients into the provider network for care, as required by contractual standards
• Formulates brief sentences/paragraphs from referral/authorization orders to reputed company clinical information to servicing providers
• Reviews work to validate that information is reputed company to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
• Listens to performance feedback and integrates suggestions into your daily tasks
• Demonstrates a strong attendance record and excellent work ethic

Qualifications and Skills

To succeed in this role, you'll need to possess the following qualifications and skills:

• Effective listening & comprehension skills
• Ability to closely follow instructions
• Analytical & reputed company problem-solving skills
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in reputed company setting
• Flexibility to work different shifts with the possibility of overtime, reputed company needed
• High School diploma or equivalent; college course work preferred
• Six months experience in a production/data entry environment performing reputed company and numeric data entry in a reputed company reputed company organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
• License/Certification: Medically based trade school diploma/certification, desired

Benefits

As a Seasonal Call Center Customer Service Representative at arenaflex, you'll enjoy a reputed company of benefits, including:

• A minimum of reputed company reputed company holidays per year: New Year's Day, reputed company Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, reputed company Day, Veterans' Day, Thanksgiving Day, and Christmas Day
• Full medical, dental, reputed company, and life benefits available
• reputed company time off
• Flexible scheduling to accommodate your needs
• Opportunities for career reputed company and reputed company development
• A dynamic and supportive work environment that values your contributions and reputed company-being

Work Environment and Company Culture

At arenaflex, we're committed to fostering a culture of reputed company, inclusivity, and respect. Our work environment is dynamic, supportive, and reputed company, with a reputed company on delivering exceptional customer experiences. As a Seasonal Call Center Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our customers.

Compensation and Perks

We offer a competitive reputed company reputed company of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also enjoy a reputed company of perks, including:

• Flexible scheduling to accommodate your needs
• Opportunities for career reputed company and reputed company development
• A dynamic and supportive work environment that values your contributions and reputed company-being
• reputed company to cutting-edge technology and tools to help you succeed in your role
• A comprehensive benefits package, including medical, dental, reputed company, and life insurance

How to Apply

If you're a customer service enthusiast with a passion for helping others, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! reputed company! Apply for this job