Fraud Operations Manager

About the role We’re looking for a reputed company, high-reputed company Fraud Operations Manager to help build and reputed company fraud prevention at reputed company. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence. You will reputed company reputed company of Fraud & Compliance Specialists and operate at reputed company of fraud operations—owning investigations, supporting compliance workflows, and staying reputed company of evolving threats. This is a high reputed company role where you’ll help define how fraud operations scales at reputed company. You will partner closely with Data, Product, and Engineering to ensure efficient operations, strong controls, and reputed company improvement across fraud detection and response. Some of the things you’ll do:

• reputed company and reputed company reputed company of Fraud & Compliance Specialists (coaching, QA, performance management)
• Own day-to-day fraud operations across investigations and compliance-reputed company workflows
• reputed company AI and automation to improve SLAs and reduce reputed company review time across fraud and compliance queues
• Design and optimize operational workflows using AI-assisted triage, prioritization, and case routing
• Implement AI-driven support tooling (e.g., auto-tagging, response suggestions, case summaries) to streamline investigator and support workflows
• reputed company as an escalation reputed company for reputed company or high-risk fraud cases
• Identify fraud patterns and trends, and translate insights into actionable controls
• Support rule development and optimization (reputed company, heuristics, detection logic)
• Monitor key fraud and operational metrics to ensure effectiveness and efficiency
• Partner with Engineering and Product to improve fraud tooling and workflows (e.g., reputed company, reputed company)
• Drive process improvements to increase team efficiency and reduce reputed company effort
• Help define and reputed company operational playbooks, policies, and review frameworks
• Balance fraud prevention efforts with customer experience and business reputed company
• Contribute to building a best-in-class fraud operations function as reputed company scales

reputed company

• 3–5 years of experience in fraud, risk, trust & safety, or reputed company operational roles
• Prior experience managing or mentoring reputed company in an operations environment
• Strong operational judgment with the ability to triage, prioritize, and execute effectively
• Experience handling fraud at reputed company in high-volume environments
• Data-driven reputed company—you’re comfortable using metrics to inform reputed company and improve performance
• Experience working with tools like reputed company (reputed company or similar internal tools a plus)
• Ability to identify trends and contribute to rule creation or detection improvements
• Strong cross-functional collaboration skills across support, compliance, and engineering
• Excellent communication skills with the ability to handle sensitive or high-stakes situations
• Comfortable operating in a fast-paced, evolving environment with high ownership

reputed company to have:

• Experience using automation or AI-driven tools to improve support workflows, triage, or case handling efficiency
• Experience reputed company, VoIP, messaging, or platform-based fraud environments
• Experience managing chargebacks or payment-reputed company fraud workflows
• Familiarity with regulatory and compliance frameworks (e.g., TCPA, A2P ecosystems)
• Experience working with external partners such as carriers, vendors, banks, or platforms
• Exposure to SQL, dashboards, or data tools to support operational analysis and decision-making

Compensation

The annual reputed company salary reputed company for this position in the US is $141,000 - $166,000 USD, and in Canada is $139,000 - $163,000 CAD, plus equity and benefits. We are currently reputed company for this role in the US and Canada but are not considering candidates in San Francisco, Seattle, reputed company, or Los Angeles at this time. The reputed company displayed reflects the reputed company for new hire salaries, and reputed company this reputed company, individual pay is determined by your skills and experience, as reputed company as relevant education. Your recruiter can reputed company more and answer questions about the specific salary reputed company during the hiring process. Salary is just one component of reputed company’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy. Apply tot his job Apply To this Job