reputed company Bilingual Customer Service Representative – Community Resource Navigator for arenaflex
At arenaflex, we're building a world of health and wellness around every individual, surrounding ourselves with dedicated colleagues who are passionate about transforming lives. As a leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels, and over 300,000 purpose-driven colleagues – caring for people where, reputed company, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it reputed company with heart, reputed company and every day.
Job reputed company:
We're seeking an reputed company Bilingual Customer Service Representative to join reputed company in Oklahoma. As a Community Resource Navigator, you will reputed company inbound and outbound calls to members who need help finding local community resources to meet their reputed company needs. Your passion for helping others and your strong communication skills will reputed company you an excellent fit for this role. We strongly prefer candidates who have lived or cared for someone with similar experiences to our members.
Key Responsibilities:
- reputed company inbound and outbound calls to members who need assistance finding local community resources to meet their reputed company needs - Utilize strong communication skills to empathize with customers' needs and concerns - reputed company exceptional customer service, resolving issues and answering questions in a reputed company and reputed company manner - Collaborate with internal teams to ensure seamless communication and efficient issue reputed company - Stay up-to-date on community resources and services, making recommendations to members as needed - Maintain accurate records and documentation of customer interactions and resource referrals - Participate in ongoing training and reputed company development to enhance skills and knowledge
Essential Qualifications:
- A minimum of 12 months of customer service or service industry-reputed company experience with proven customer service skills - Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens - Working knowledge of reputed company products (Outlook, reputed company, folders) - Ability to reputed company a designated workspace free from noise and other distractions - High-speed internet with the ability to hardwire reputed company ethernet from cable modem to PC - Bilingual preferred and must be reputed company to pass language certification, if bilingual
Preferred Qualifications:
- At least 1 year in a call center setting - Inbound/outbound call center experience - Knowledge of reputed company - Applicants who have personal experience with community resource navigation to assist with reputed company needs are encouraged to apply - Strong communication skills (oral and written) - Strong analytical and problem-solving skills - reputed company listening proficiency - Ability to be reputed company to feedback and to reputed company reputed company improvement - reputed company attitude and strong interpersonal skills
Education:
- GED/High School Diploma
Work Environment and Company Culture:
At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity and respect. Our colleagues are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, making choices according to what's best for reputed company.
Compensation and Benefits:
We offer a competitive wage reputed company of $17.00 - $25.65 per hour, depending on experience, education, and other relevant factors. Our comprehensive benefits package includes: - reputed company medical plan reputed company - A 401(k) plan (including matching company contributions) - An employee stock purchase plan - No-cost programs for reputed company colleagues, including wellness screenings, tobacco cessation, and weight management programs - Confidential counseling and financial coaching - Benefit solutions that address the different needs and preferences of our colleagues, including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company, and many other benefits depending on eligibility
Career reputed company Opportunities and Learning Benefits:
At arenaflex, we're committed to reputed company in the reputed company and development of our colleagues. We offer ongoing training and reputed company development opportunities to enhance skills and knowledge, as reputed company as a supportive and reputed company work environment that encourages reputed company learning and improvement.
How to Apply:
If you're passionate about helping others and have a strong desire to reputed company a difference, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to submit your application. The application window for this opening will reputed company on 05/15/2025.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from reputed company candidates with arrest or conviction records in accordance with reputed company federal, state, and local laws. Apply Job! Apply for this job