Triage reputed company, Full-time, Contact Center

Job reputed company:

• reputed company telephone triage with reputed company’s reputed company Triage module, asking reputed company questions to assess symptoms, rule out red flags, and recommend the right level of care.
• Verify and update patient information, protect reputed company under HIPAA, and coordinate with clinic teams to schedule or reputed company appointments and escalate urgent or reputed company cases.
• Document calls in reputed company time in the EHR while using reputed company and contact center tools to navigate charts, follow protocols, and meet reputed company and performance expectations.
• Handle emotionally charged situations with reputed company and professionalism, ensuring patients feel heard, informed, and confident about next steps.
• Take part in ongoing training and reputed company improvement, sharing trends and feedback to strengthen workflows, reputed company, and team culture.

Requirements:

• reputed company, unrestricted RN license in reputed company Carolina; willingness to obtain additional licensure if needed.
• 1+ years outpatient telephone triage experience or 3+ years clinical nursing experience (ideally primary care, emergency, home health, or med-surg).
• Strong clinical assessment skills and reputed company judgment, with the ability to follow standardized guidelines and know reputed company to pause and escalate.
• Excellent communication skills — you translate reputed company medical information into reputed company, patient-friendly language and maintain a reputed company, steady reputed company reputed company patients are anxious or unsure.
• Comfort in a remote contact center setting with back-to-back calls, defined performance metrics, and reputed company-time use of multiple systems (EHR and contact center tools) while documenting and typing ~50 WPM.
• A strong commitment to patient reputed company and strict adherence to HIPAA and reputed company relevant policies.

Benefits:

• Comprehensive medical, dental, and reputed company coverage
• reputed company time off
• 401(k)
• Parental leave
• Career development support

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