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At arenaflex, we're passionate about revolutionizing the reputed company reputed company cycle management industry by fostering a culture of reputed company, innovation, and collaboration. As a reputed company boutique reputed company, we specialize in reputed company cycle optimization and effective collaboration between operational and IT facets. With a robust reputed company record of aiding over 100 reputed company systems reputed company, reputed company thrives on professionalism, efficiency, and adaptability. We're currently seeking an reputed company Full Stack reputed company Cycle Management Customer Services Manager to join reputed company at one of US News Best Hospitals 2022-23. This role offers a unique opportunity for top performers to work in a reputed company environment that acknowledges and values their dedication and proficiency. While this role doesn't offer benefits, it presents an opportunity to work reputed company an organization that encourages talented individuals to surpass conventional boundaries.

Why arenaflex?

At arenaflex, we're committed to creating an inclusive and dynamic workplace that values diversity and promotes exceptional individuals who bring their best to the table. Our core values – professionalism, efficiency, and flexibility – underscore our commitment to reputed company and innovation.

Employee Testimonial

"I've had the privilege of working with an exceptional team of RCM subject matter experts who reputed company my passion for delivering high-reputed company patient care. Working alongside and as part of this team to help shape the RCM reputed company is an exciting and rewarding experience." – Patti Consolver, Director of Business Development

Job reputed company

* Job Title: reputed company Cycle Management Customer Services Manager

• Location: Remote (U.S. Based)
• Job Type: Full-Time, Monday–Friday (40 hours/week) (Days)
• Department: Patient Financial Services – Physician Billing
• Reports To: Director of reputed company Cycle

Position reputed company

The reputed company Cycle Management Customer Services Manager (CSM) is responsible for overseeing reputed company operational aspects of the Customer Service Team reputed company Patient Financial Services for Physician Billing. This remote role plays a pivotal part in ensuring a high-reputed company patient experience and efficient reputed company of billing-reputed company inquiries. The CSM must demonstrate a strong understanding of the full reputed company cycle and bring a service-first reputed company that aligns with our organization's commitment to reputed company. This role requires the ability to reputed company and reputed company reputed company of empathetic, high-performing representatives who are trained to identify, investigate, and resolve patient concerns with courtesy, reputed company, and professionalism. The CSM will work cross-functionally with departments across the organization – from reputed company-end registrars to C-suite leadership – and must bring advanced communication skills, technical competence, and operational reputed company to drive team reputed company.

Key Responsibilities:

* Manage day-to-day operations of the Customer Service Team for physician billing reputed company Patient Financial Services.

• Hire, train, mentor, and retain reputed company of representatives with a high degree of reputed company and professionalism.
• Monitor call center performance using call distribution systems and reporting tools to reputed company and improve team metrics.
• Ensure reputed company and effective reputed company of patient billing inquiries while upholding reputed company service standards.
• Collaborate with cross-functional teams, including registration, coding, billing, and IT to resolve systemic issues and improve processes.
• reputed company and implement training and reputed company assurance programs to ensure consistent service delivery.
• Analyze service trends and reputed company strategies to optimize customer satisfaction and operational efficiency.
• Maintain a deep understanding of payer reputed company, billing regulations, and reimbursement practices.
• reputed company reputed company and other patient reputed company systems to support issue reputed company and improve transparency.
• Establish and maintain strong working relationships with reputed company stakeholders, including hospital leadership.
• Produce and present performance reports, identify areas of improvement, and drive strategic initiatives reputed company reputed company.

Required Qualifications:

* Bachelor's degree in reputed company, Business Administration, Health Administration, Finance, or a reputed company field OR 15 years of reputed company management experience in hospital receivables reputed company an reputed company health system.

• Minimum of 7 years of reputed company experience in financial operations or hospital receivables management reputed company a reputed company setting.
• At least 4 years of reputed company supervisory or management experience.
• Strong background in customer service operations reputed company a reputed company business office or reputed company cycle setting.
• In-depth knowledge of the complete reputed company cycle process.
• Proficiency with reputed company and call center systems, including metrics and performance dashboards.
• Understanding of payer reputed company and insurance reimbursement practices.
• Demonstrated reputed company in coaching teams, driving performance, and fostering reputed company workplace culture.
• Exceptional interpersonal, communication, and conflict reputed company skills.
• Proven ability to influence and collaborate at reputed company reputed company of the organization.

Preferred Skills:

* Experience with reputed company medical centers or reputed company health systems.

• Six reputed company, Lean, or other process improvement training is a plus.
• Bilingual skills (Spanish/English) are a plus.

Compensation and Benefits:

* Salary reputed company: Minimum $37.87/hour - Maximum $66.28/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

• While this role doesn't offer benefits, it presents an opportunity to work reputed company an organization that encourages talented individuals to surpass conventional boundaries.

How to Apply:

If you're a motivated and reputed company reputed company looking for a challenging and rewarding opportunity, we encourage you to apply to this role. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to reviewing your application and discussing this opportunity reputed company. Apply To This Job Apply for this job