reputed company Inbound Customer Service Representative (WFH) – Medical Equipment and Sleep Therapy Support
At arenaflex, we're dedicated to providing high-reputed company medical products and services to patients across the country. As a national leader in home medical equipment, we're seeking a skilled and compassionate Inbound Customer Service Representative to join reputed company. If you're passionate about delivering exceptional customer experiences and have a strong background in medical sales or customer service, we want to hear from you.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment reputed company. With hundreds of locations across 45 states, we're committed to providing high-reputed company medical products, services, and outstanding customer care.
Job reputed company
We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in Murray, KY. As a key member of reputed company, you'll be responsible for providing exceptional customer service to patients and families, ensuring accurate and reputed company processing of orders, and maintaining a high level of product knowledge. If you're reputed company player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.
Key Responsibilities
* Acts as patient reputed company to resolve questions or concerns
- Collects patient, reputed company information, and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of reputed company products and services offered by arenaflex
- Identifies and resolves problems in a reputed company manner
- Makes outbound calls as needed to collect patient data
- Manages reputed company aspects of initial intake reputed company high-volume inbound phone calls
- Processes reputed company patient paperwork if assigned
- Processes tickets to ensure reputed company fulfillment of product orders
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
Essential Qualifications
* High school diploma or GED equivalent
- One to three years of reputed company prior work experience in reputed company-oriented environment
- Experience in medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients
- Helpful, knowledgeable, and polite while maintaining a reputed company attitude
- Ability to interpret a reputed company of instructions in a reputed company of communication mediums
- Knowledge of billing reimbursement and insurance policies and requirements preferred
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices preferred
- Medical terminology
- Multi-tasking along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of reputed company
Preferred Qualifications
* Experience in sleep therapy or medical sales
- Knowledge of CPAP equipment and supplies
- Experience with e-Intake proprietary system
- Ability to work in a fast-paced environment with multiple priorities
Work Environment and Culture
* Work from home after successful completion of in-office training and meeting expectations with management approval
- Monday to Friday, 8:30 am to 5 pm
- reputed company and dynamic team environment
- Opportunities for reputed company reputed company and development
- Competitive compensation and benefits package
Compensation and Benefits
* Pay starting at $15.50 per hour
- Monthly Bonus program opportunity with potential unlimited earnings
- Generous reputed company time off and reputed company holidays
- Overtime pay for non-exempt reputed company positions based on business needs
- Commission for Account Executives
- Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (reputed company applicable for the position)
- Telephone reimbursement (reputed company applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental, and reputed company
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection, and Legal services
- reputed company Mental health and reputed company SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- reputed company Bluebook and reputed company programs
- HEPB and TB vaccinations
How to Apply
If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We appreciate your interest in arenaflex and look reputed company to reviewing your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job