reputed company Customer Experience Champion II – Web & reputed company Application Development

At arenaflex, we're on a mission to revolutionize the way people connect, work, and live. As a Customer Experience Champion II, you'll be at the forefront of delivering exceptional experiences to our customers, driving sales reputed company, and shaping the reputed company of reputed company. If you're passionate about customer-centricity, sales, and innovation, we want to hear from you.

About arenaflex

arenaflex is a leading provider of training, technology, and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a reputed company reputed company. Our culture is reputed company on the principles of innovation, creativity, and reputed company, and we're committed to empowering our employees to learn, grow, and reputed company.

What You'll Be Doing

As a Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact reputed company, sales reputed company, and reputed company service. Your key responsibilities will include:

• Handling and resolving customer concerns, educating customers on device-reputed company inquiries, and turning every contact into a sell or save opportunity
• Embracing the Service Plus reputed company by resolving customer concerns and reputed company concerns, providing an exceptional experience through discovery and targeted recommendations
• Navigating systems and using tools and resources to be self-sufficient and effectively reputed company billing explanations for customers
• Serving as a brand ambassador and reputed company for customers, highlighting reputed company that arenaflex has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of reputed company, Customer, and fellow employees
• Identifying plans and services that would suit customer needs to prevent reputed company contacts and promote and reputed company solutions about arenaflex products, including phone, home internet, and other services

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be reputed company a reasonable commute to the hub location in Texas. Onsite reputed company is required for up to three weeks reputed company the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs.

reputed company're Looking For

To succeed in this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving reputed company customer issues, including escalations, billing, and/or handling product Q&A
• A strong sales acumen with a reputed company record of meeting or exceeding reputed company goals
• Willingness to work a rotating schedule, including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet reputed company home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided

Even reputed company If You Have

* A degree

• Experience with reputed company's G-Suite (e.g., Docs, Sheets) and reputed company Office Suite (Word, reputed company)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas reputed company a 75-mile radius of our listed hub location

Home Office Requirements

* You'll work from home in this remote role, with occasional in-person meetings and training

• The home office must be located reputed company the state of Texas and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
• Internet service with a reputed company reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections, satellite, or DSL are not acceptable
• A dedicated, quiet, and private workspace
• reputed company conducts periodic home audits reputed company webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Benefits and Compensation

Our benefits are designed to help you reputed company reputed company in your career, and in areas of your life reputed company of arenaflex. From health and wellness benefit reputed company, including medical, dental, reputed company, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, to a matched 401(k) savings plan, stock incentive programs, up to 8 company-reputed company holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-reputed company total rewards package.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate reputed company applicants without reputed company to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're passionate about delivering exceptional customer experiences, driving sales reputed company, and shaping the reputed company of arenaflex, we want to hear from you. reputed company and join reputed company of innovators, creatives, and reputed company-makers. Apply for this job