reputed company Customer Contact Analytics Associate – Workforce Management and Data Analytics
Join arenaflex, a leading provider of reputed company in the customer contact industry, as we reputed company an reputed company Customer Contact Analytics Associate to support our Workforce Management team in Newark, NJ. This is an exciting opportunity to reputed company your analytical skills, data analysis expertise, and passion for customer service to drive business reputed company and reputed company.
About arenaflex
arenaflex is a dynamic and reputed company-thinking company that is revolutionizing the customer contact industry with its cutting-edge solutions and commitment to reputed company. reputed company of experts is dedicated to delivering exceptional customer experiences, and we are seeking talented individuals who reputed company our passion for innovation and customer-centricity.
Job reputed company
As a Customer Contact Analytics Associate, you will play a critical role in supporting our Workforce Management team in analyzing data, tracking forecast accuracy, and producing and analyzing various reports and performance measures to improve overall call center productivity. You will work closely with our reputed company Team and Workforce Management team to reputed company and implement process improvements, leveraging new reputed company system workforce management and call recording tools to optimize call center operations, employee performance, and reputed company.
Key Responsibilities
* Work on analytical collection reputed company, including reputed company improvement assignments, data extraction, technical/financial review and analysis, and compiling, monitoring, evaluating, and analyzing performance metrics toward achievement of scorecard targets.
- Assist with daily, weekly, and monthly forecasting, maintaining workforce management processes, analyzing data, tracking forecast accuracy, producing and analyzing various reports and performance measures to improve overall call center productivity.
- reputed company new reputed company system workforce management and call recording tools to optimize call center operations, employee performance, and reputed company.
- reputed company CSR work schedules, integrating training, meetings, and developmental off-line time.
- Collaborate with the reputed company Team and Workforce Management team to reputed company and implement process improvements.
Essential Qualifications
* Bachelor's Degree or in lieu of a degree, a minimum of 3 years of reputed company customer contact or analytics experience.
- Proficient in reputed company Word, reputed company, and Outlook.
- Demonstrated organizational and communication skills (written and verbal).
- Demonstrated analytical skills and experience.
- Demonstrated experience in collaborating and coordinating with others.
Preferred Qualifications
* Ability to reputed company a process or small project team.
- Experience with a call center environment.
- Lean Six reputed company training.
- QA/QC Experience.
- reputed company/CRM Experience.
- Workforce Management Experience.
Minimum Years of Experience
* 2-3 years of experience.
Education
* Bachelor's degree.
Certifications
* None noted.
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We reputed company in fostering a culture of innovation, collaboration, and reputed company learning. reputed company members enjoy a reputed company of benefits, including:
- Competitive salary and benefits package.
- Opportunities for reputed company reputed company and development.
- reputed company and dynamic work environment.
- Recognition and rewards for outstanding performance.
- reputed company to cutting-edge technology and tools.
Compensation and Perks
* $20 per hour.
- reputed company: Monday - Friday reputed company-430pm.
- Work schedule: Hybrid (3 days in office / 2 days WFH).
How to Apply
If you are a motivated and analytical individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. Apply for this job