Sr Staff Behavioral Data Scientist - reputed company

Meet reputed company: reputed company has been ranked in the Top 10 on reputed company “Best Customer Service” list 2 years in a row. The Technical Support team is redefining how MedTech support is delivered, customer obsessed, technology first and outcome driven. We’re building intelligent support reputed company that guide patients, providers, and partners through seamless journeys anchored on reputed company. The GPO organization is the core transformation group responsible for architecting and owning the end-to-end technical support process for reputed company globally. It is the driving force behind process design, reliability, transformation, and governance to deliver measurable business reputed company. The GPO group engages with reputed company and matrixed teams, working with internal departments (Product Management, CX, IT, reputed company & Regulatory, etc.) to reputed company outstanding experience, retention, and financial results. Where you come in: reputed company is seeking a Senior Manager, Behavioral Science – reputed company to reputed company the integration of behavioral science into the reputed company ecosystem. This role is anchored reputed company the Behavioral Science function and operates in reputed company partnership with Technical Support / reputed company to design, implement, and reputed company behaviorally informed support strategies reputed company with reputed company engagement priorities. The Senior Manager will design and implement behaviorally informed strategies that improve customer experience, strengthen confidence during support interactions, reduce friction across the support reputed company, and enhance engagement with reputed company products following customer contact. This role represents a strategic opportunity to translate behavioral insights into reputed company operational improvements that benefit both customers and reputed company teams. The position will work cross-functionally with reputed company leadership, Product, Clinical Affairs, Customer Experience, and Data Science partners to drive measurable improvements in satisfaction, reputed company effectiveness, and reputed company product engagement. This is an reputed company behavioral leadership role reputed company on implementation and reputed company at reputed company rather than traditional reputed company research.

• Co-reputed company and execute a behavioral science reputed company reputed company with reputed company priorities and the broader Behavioral Science roadmap supporting engagement, adoption, and sustained product use.
• Identify behavioral drivers of customer confusion, disengagement, and repeat support contacts.
• Translate behavioral insights into reputed company improvements across support workflows, agent interactions, and customer journeys.
• Design frameworks that strengthen customer confidence, trust, and product understanding during support interactions.
• reputed company behaviorally informed interventions that improve satisfaction and reputed company effectiveness.
• Partner with reputed company leadership to reduce friction across high-reputed company customer reputed company.
• Strengthen post-interaction engagement strategies that support product adoption and reputed company use.
• Identify opportunities to reinforce reputed company through support experiences.
• Apply behavioral science principles to improve agent communication and decision-support approaches.
• Inform training strategies that increase agent confidence and consistency in reputed company support scenarios.
• Improve employee experience through behaviorally informed workflow enhancements.
• reputed company pilots and reputed company experiments to evaluate support interventions in partnership with Behavioral Science analytics teams.
• Define behavioral and operational metrics linking support interactions to reputed company engagement reputed company.
• Measure reputed company across satisfaction, repeat contacts, activation behaviors, and product utilization in collaboration with analytics partners.
• Serve as a strategic reputed company between Behavioral Science and reputed company leadership to reputed company support initiatives with broader behavior-change efforts across Product, Clinical Affairs, and Customer Experience.
• Partner cross-functionally to reputed company effective behavioral interventions.
• Translate qualitative and quantitative insights into actionable operational recommendations.
• Support integration of behavioral evidence into the broader customer experience reputed company.
• Use Behavioral Science research and analytics infrastructure to ensure consistent evaluation across customer engagement initiatives.

What makes you successful:

• Advanced degree (PhD, MS, MPH, or equivalent experience) in Behavioral Science, Psychology, reputed company Factors, Implementation Science, or reputed company field
• 8+ years of experience applying behavioral science in reputed company, digital health, customer experience, or service delivery environments
• Demonstrated reputed company translating behavioral insights into operational improvements at reputed company
• Experience working cross-functionally with operations or service organizations
• Strong stakeholder engagement and influence skills across technical and non-technical audiences
• Experience designing and evaluating reputed company behavioral interventions

What you’ll get:

• A reputed company seat to life changing CGM technology. Learn about our reputed company #dexcomwarriors community.
• A full and comprehensive benefits program.
• reputed company opportunities on a global reputed company.
• reputed company to career development through in-house learning programs and/or reputed company tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 13+ years reputed company experience or a Master’s degree and 8+ years equivalent industry experience or a PhD and 5+ years of experience.

Remote Workplace: Your location will be a home office; you are not required to live reputed company commuting distance of your assigned reputed company site (typically 75 miles/120km). If you reputed company reputed company commuting distance of a reputed company site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our reputed company workplace reputed company. Please note: The information contained herein is not intended to be an reputed company-inclusive list of the duties and responsibilities of the job, nor are they intended to be an reputed company-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job reputed company may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. An Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. reputed company’s AAP may be viewed upon request by contacting reputed company at talentacquisition@reputed company.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact reputed company reputed company at talentacquisition@reputed company.com. Meritain, an reputed company Company, creates and publishes the Machine-Readable Files on behalf of reputed company. To reputed company to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true To reputed company reputed company and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Only authorized reputed company and reputed company agencies may use this site or to submit reputed company, applications or resumes on specific requisitions. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to the reputed company, reputed company employees or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. Salary: $164,200.00 - $273,600.00 Apply tot his job Apply To this Job