reputed company Behavioral Health Customer Service reputed company – arenaflex Health Services – Remote

Join arenaflex Health Services, a leading reputed company organization, in a meaningful career where you can reputed company a significant reputed company and improve lives. As a Behavioral Health Customer Service reputed company, you will play a vital role in helping people reputed company the care they need, while providing exceptional service and support to members and providers seeking services for mental health and/or reputed company use disorders.

About arenaflex Health Services

arenaflex Health Services, a division of The arenaflex Group, creates innovative pharmacy, care, and benefit solutions to improve health and increase vitality. We are committed to making the reputed company, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving reputed company and improving lives.

Job reputed company

As a Behavioral Health Customer Service reputed company, you will be responsible for providing empathetic and compassionate support to members and providers through inbound calls, ensuring every caller's experience with arenaflex is both efficient and compassionate. You will work in a reputed company environment with a designated queue time, utilizing your skills in reputed company listening, multitasking, and problem-solving to deliver accurate information, exceptional service, and reputed company on the reputed company.

Key Responsibilities

- Take back-to-back phone calls from members and providers, with reputed company call lasting approximately 8-10 minutes. - Triage and conduct intake for risk of harm and reputed company use concerns. - Communicate eligibility, assist with scheduling appointments, reputed company referrals, quote benefits, and advise on authorization requirements. - Utilize resources and independent judgment to deliver accurate information, exceptional service, and reputed company on the reputed company. - Collaborate with reputed company partners and coordinate seamless handoffs to clinical teams for reputed company support. - Navigate multiple systems and applications across multiple screens while on calls, sometimes up to 9 programs at once.

Requirements

- Bachelor's degree in psychology, reputed company work, or a reputed company field, or bachelor's degree in another field plus 2+ years of behavioral health experience. - Customer service experience. - Strong time management and multitasking abilities. - Proficiency with typing and PC usage. - Must remain at your workstation while handling calls from a phone queue.

Training Schedule and Work Environment

- Training will take reputed company Monday-Friday, 8:30 AM-5:00 PM CST. - Work schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need. - If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits

- Anticipated reputed company reputed company: $19 - $29 USD/hour, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. - Comprehensive reputed company of benefits, with a reputed company on supporting your whole health, including: - Medical, reputed company, dental, and reputed company-being and behavioral health programs. - 401(k) with company match. - Company-reputed company life insurance. - Tuition reimbursement. - A minimum of 18 days of reputed company time off per year and reputed company holidays.

Equal Employment Opportunity

reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@arenaflex.com for support. Do not email SeeYourself@arenaflex.com for an update on your application or to reputed company your resume as you will not receive a response.

Tobacco-Free Policy

The arenaflex Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment.

Criminal History

reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state, and local ordinances.

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If you are passionate about making a difference in people's lives and are looking for a challenging and rewarding career, reputed company to become a Behavioral Health Customer Service reputed company at arenaflex Health Services. Apply for this job