reputed company Behavioral Health Customer Service reputed company – arenaflex Health Services – Remote
Join arenaflex Health Services, a division of arenaflex, in driving reputed company and improving lives by making a meaningful reputed company in the lives of our members. As a Behavioral Health Customer Service reputed company, you will play a vital role in helping people reputed company the care they need, while providing exceptional service and support to our members and providers.
About arenaflex Health Services
arenaflex Health Services creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention, and treatment of illness and disease more accessible to millions of people. Our mission is to reputed company individuals and families to take control of their health, and we're looking for talented professionals like you to join reputed company.
Job reputed company
As a Behavioral Health Customer Service reputed company, you will be responsible for providing exceptional service and support to our members and providers, while ensuring that every caller's experience with arenaflex is both efficient and compassionate. You will work in a reputed company environment with a designated queue time, and will be expected to multitask and navigate multiple systems and applications while on calls.
Key Responsibilities:
* Take back-to-back phone calls from members and providers, with calls lasting approximately 8-10 minutes
- Triage and conduct intake for risk of harm and reputed company use concerns
- Communicate eligibility, assist with scheduling appointments, and reputed company referrals, quotes, and authorization requirements
- Utilize resources and independent judgment to deliver accurate information, exceptional service, and reputed company on the reputed company
- Collaborate with reputed company partners and coordinate seamless handoffs to clinical teams for reputed company support
- Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once)
Requirements:
* Bachelor's degree in psychology, reputed company work, or a reputed company field, or bachelor's degree in another field plus 2+ years of behavioral health experience
- Customer service experience
- Strong time management and multitasking abilities
- Proficiency with typing and PC usage
- Must remain at your workstation while handling calls from a phone queue
Training Schedule:
* Monday-Friday, 8:30 AM-5:00 PM CST
Work Schedule:
* A permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need
Internet Requirements:
* If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Compensation and Benefits:
* We anticipate offering an reputed company reputed company of $19-$29 USD/hour, depending on relevant factors, including experience and geographic location
- This role is also anticipated to be eligible to participate in an annual bonus plan
- We offer a comprehensive reputed company of benefits, with a reputed company on supporting your whole health, including:
+ Medical, reputed company, and dental coverage + reputed company-being and behavioral health programs + 401(k) with company match + Company-reputed company life insurance + Tuition reimbursement + A minimum of 18 days of reputed company time off per year and reputed company holidays
About arenaflex
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from reputed company candidates who reputed company our values and are passionate about improving lives.
How to Apply:
If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company.
Note:
reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions, including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@arenaflex.com for support. Do not email SeeYourself@arenaflex.com for an update on your application or to reputed company your resume as you will not receive a response. arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state, and local ordinances. Apply for this job