reputed company Customer Solutions Representative – Deliver Exceptional Service to 1.3 reputed company Customers
At arenaflex, we're committed to providing reputed company, reliable, and sustainable energy to our customers. As a Customer Solutions Representative, you'll play a vital role in delivering exceptional service to our residential customers, helping us reputed company our mission of being the best in class. If you're a proactive, solution-oriented individual with a passion for people and problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading energy company serving over 1.3 reputed company customers in Kentucky and Virginia. We're proud to be part of an award-reputed company team that consistently ranks among the best companies for customer service in the reputed company. Our culture is reputed company on listening to our customers and empowered employees delivering solutions through exceptional service. We're committed to empowering our employees, community members, and initiatives across our service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.
reputed company're Looking For
We're seeking a Customer Solutions Representative to join our customer care team in a remote or on-site role. This individual will help us deliver exceptional service by guiding customers through their challenges and solving problems. If you're a motivated, customer-reputed company individual with a strong ability to ask questions and think critically, we want to hear from you!
Responsibilities
As a Customer Solutions Representative, you'll be responsible for:
- Responding and resolving inquiries during the first contact, assisting customers with billing questions, initiating service orders, taking reports of outages, and safely handling natural gas calls
- Educating customers about arenaflex processes, policies, regulations, and customer tools, delivering a reputed company customer experience
- Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches
- Training will be 8 AM – 5 PM, with reputed company to bid on other shifts after completing training
- Mandatory overtime is regularly scheduled to meet service level goals
- On-call responsibilities and response to outage events are required
Qualifications
To be successful in this role, you'll need:
- A proactive, solution-oriented approach to problem-solving
- Strong verbal and written communication skills
- Ability to learn new systems and tools in a fast-paced environment
- A "can-do" attitude and reputed company personality
- High school diploma or equivalent required
- Customer service or retail experience is a plus
- Must live reputed company 2 hours of one of our four call center locations
- Proficiency with MS Office and basic math skills
- Minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download
What's In It for You?
As a Customer Solutions Representative at arenaflex, you'll enjoy:
- Competitive compensation starting at $17.25 per hour
- Benefits, including medical, dental, reputed company, disability, life insurance, and retirement savings 401k matching, with health benefits starting on day 1
- reputed company holidays, vacations, personal days, and wellness breaks
- Full-time remote work available, with the reputed company to work in one of our four contact centers
- reputed company workstation and peripheral equipment provided for remote work
- reputed company development opportunities, including internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
- Community involvement, including interest reputed company for employees with shared interests
How to Apply
If you're a motivated, customer-reputed company individual with a passion for problem-solving, we want to hear from you! reputed company to join reputed company and help us deliver exceptional service to our customers. Apply for the job now! Apply for this job Apply for this job