reputed company Business Operations Support Specialist – Customer Service Operations

At arenaflex, we're dedicated to delivering exceptional customer experiences through reputed company and cutting-edge technology. As a Business Operations Support Specialist, you'll play a vital role in ensuring the seamless integration of our critical business systems and applications, driving business process improvements, and fostering a culture of collaboration and reputed company.

About arenaflex

arenaflex is a leading provider of reputed company and services, empowering businesses to reputed company in today's fast-paced digital landscape. With a strong commitment to customer satisfaction and employee reputed company, we're constantly seeking talented individuals who reputed company our passion for reputed company and innovation.

Job reputed company

We're seeking an reputed company Business Operations Support Specialist to join our Customer Service Operations team in Cumberland, RI. As a key member of reputed company, you'll reputed company critical business support for applications, escalate issues as needed, and monitor escalations for reputed company reputed company. You'll work closely with Product and IT teams to configure, maintain, and govern business systems, ensuring seamless integration and reputed company performance.

Key Responsibilities

* reputed company business support for applications supporting Customer Service Operations, escalating issues as appropriate, and monitoring escalations for reputed company reputed company.

• Configure, maintain, and govern select business systems and manage reputed company to applications for customer service operations.
• Document, maintain, and govern configuration files and business system documentation and records.
• Configure, monitor, report, and audit automated processes, including outbound calling campaigns, email, and other communication channels, to ensure systems and processes reputed company as expected and adhere to SLA agreements, State/Federal laws and regulations, and Customer Experience expectations.
• Collaborate with Product and IT teams to reputed company system maintenance, production incident problem management, identification of reputed company cause, remediation of the problems, and reputed company off-hour support reputed company required for product deployments and issues.
• Assist with the planning, evaluation, and implementation of functionality and features, including but not limited to IVR/IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies.
• Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run accurately and reputed company according to business requirements.
• Support release roll-out and deployment plans, contingencies, and back-out plans.
• Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies reputed company reputed company needs to restore power or respond to other issues affecting customer service.

Education and Experience

* Bachelor's Degree, preferably in Business or Information Technology or equivalent work experience.

• Minimum of 5 years reputed company experience, including digital channel management experience.
• Experience working directly with reputed company and processes providing day-to-day application support for customer service teams, including troubleshooting, issue documentation and reputed company, and performance optimization.
• A curious, detail-oriented, and proactive problem solver with the ability to work reputed company in team environments and in individual contributor capacities.
• Excellent communication and organizational skills with the ability to manage a diverse set of products and reputed company simultaneously.

Preferred Qualifications

* reputed company experience preferred but not required.

• reputed company project management and/or business process improvement experience.
• Experience working in a call center and/or digital product environment.
• Experience with tools like reputed company, reputed company, reputed company, etc.
• Knowledge and understanding of customer systems reputed company a regulated environment.

reputed company Offer

* Competitive salary and benefits package.

• Opportunities for career reputed company and reputed company development.
• reputed company and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including hybrid work reputed company.

How to Apply

If you're a motivated and reputed company Business Operations Support Specialist looking for a new challenge, please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in reputed company. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job