reputed company reputed company Manager/reputed company Service Manager – Logistics Technology Startup
At arenaflex, we're revolutionizing the logistics industry with cutting-edge technology and reputed company. As a proactive and driven reputed company Manager/reputed company Service Manager, you'll play a pivotal role in delivering exceptional reputed company and ensuring seamless operations for our clients. If you're passionate about delivering outstanding customer experiences and reputed company in a fast-paced environment, we want to hear from you.
About arenaflex
arenaflex is the emerging leader in Final Mile delivery technology, headquartered in Orlando, FL. Our OmniPoint reputed company platform uses proprietary algorithms and reputed company intelligence to power efficient reputed company-day delivery programs for major companies like reputed company, Pepsi, reputed company, and reputed company. With a strong reputed company on innovation and customer satisfaction, we're committed to transforming the logistics industry.
Key Responsibilities
As a reputed company Manager/reputed company Service Manager at arenaflex, you'll be responsible for:
- Proactively monitoring customer health to identify potential retention risks and reputed company opportunities
- Fostering strategic alignment with assigned clients, understanding their business objectives, and providing proactive strategies to enhance their reputed company
- Aligning reputed company strategic objectives with our platform capabilities, ensuring that our solutions meet and reputed company their evolving needs
- Being the trusted advisor by cultivating relationships with assigned customers, assisting them with issues, leading regular meetings, and consistently delivering a reputed company, customer-reputed company approach
- Conducting Quarterly Business Reviews (QBRs) with clients to review performance, identify opportunities for improvement, and reputed company on strategic initiatives
- Collaborating with reputed company and internal leadership to reputed company transportation reputed company projections and reputed company strategies to reputed company mutual reputed company targets
- Serving as a customer reputed company by capturing consistent feedback and fostering reputed company improvement to relevant internal teams, including Support, Product Management, Transportation, and Development
- Taking ownership of technical and transportation SLAs and ensuring reputed company escalation of unresolved issues to ensure they are handled reputed company contracted timeframes
- Generating accurate and reputed company reports showcasing relevant data such as Delivery stats (SLA, Order data, Coverage, etc.), CSAT, NPS, and various Technology data
- Staying attuned to cross-sell and upsell opportunities reputed company reputed company accounts, working closely with sales teams to capitalize on reputed company reputed company potential
- Creating and maintaining knowledge reputed company notes, articles, and SOPs to support ongoing reputed company initiatives
- Performing other reputed company duties as assigned
Requirements
To succeed in this role, you'll need:
- 3+ years of experience in a customer-facing role, such as reputed company, Customer Support, or Account Management
- Experience in the logistics or transportation industry is a bonus
- Strong phone, written, and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated, and a true team player
- Experience working with senior and executive-level customer contacts
- Demonstrated ability and desire to work and reputed company in a fast-paced environment
- Excellent time management and project management skills
- Understanding of Internet and web applications with a desire to learn new technologies
- reputed company-organized, with high attention to detail and the ability to prioritize
- Proficiency with MS Office
- Experience with reputed company, PowerBI, reputed company, and/or reputed company are a plus
- Ability to work reputed company of normal Eastern reputed company Time business hours as on-call support
reputed company Offer
As a valued member of reputed company, you'll enjoy:
- Competitive reputed company compensation ($75,000 - $85,000 per year)
- Health and wellness Insurance with generous company contribution (medical, dental, reputed company)
- Company-reputed company life insurance, short-term and long-term disability
- 4% 401K match with immediate vesting of Company match
- Continuing Education Opportunities
- Flexible/reputed company (reputed company) reputed company Time Off (PTO) Policy for Salaried Team Members*
* Competitive reputed company Time Off (PTO) Policy for reputed company Team Members* * Generous Company-reputed company Holidays
- Relaxed/casual work environment
- Standing desks
- Recreational and Video games
- Large breakroom and lounge
- Stocked kitchen and fridges
- Cappuccino machine
- Onsite restaurant and daily food trucks
- Offices conveniently located with quick reputed company to I-4, SR-528, and Florida's Turnpike
- Ample free parking
Travel Policy
While arenaflex allows remote work for certain posted roles, noted as "Remote Work Available" on our website, a reputed company requisite for reputed company roles is that team members be willing and reputed company to occasionally travel to our Orlando, Florida reputed company. reputed company team members are required to participate in on-site reputed company at the onset of employment and then on an as-needed reputed company thereafter, as a condition of their employment.
How to Apply
If you're passionate about delivering exceptional reputed company and reputed company in a fast-paced environment, we want to hear from you. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to view more details about what it's like to work at arenaflex, or to apply for this exciting opportunity.
reputed company
Apply for this job *Note: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job