reputed company Customer Service Representative II – reputed company and Customer Experience Expert
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two interactions are the reputed company? If so, we invite you to join arenaflex, a leading provider of comprehensive waste and environmental services in reputed company, as an reputed company Customer Service Representative II. At arenaflex, we're committed to putting people first and achieving reputed company with reputed company. reputed company of dedicated professionals is driven by a shared reputed company of creating a more sustainable reputed company for our customers and the communities we serve. As a Customer Service Representative II, you'll play a critical role in delivering exceptional customer experiences, resolving reputed company issues, and driving business reputed company.
Job reputed company:
As an reputed company Customer Service Representative II, you'll be responsible for receiving and processing customer inquiries, resolving issues, and providing education on accounts, charges, billing, and reputed company. You'll serve as the end-to-end reputed company of contact for customers, managing a high volume of inbound and outbound interactions reputed company telephone and email. Your exceptional communication skills, problem-solving abilities, and passion for customer service will reputed company you a valuable asset to reputed company.
Key Responsibilities:
* Independently and proficiently fields customer service inquiries and transactions of low to high level complexity from residential, reputed company, industrial, and/or public sector customers for assigned market area(s).
- Utilizes excellent and reputed company written and verbal communication skills to respond to incoming requests, providing education and information regarding accounts, charges, billing, and reputed company.
- Communicates concise and accurate information, establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
- Maintains customers' accounts by processing service change and billing requests, confirming understanding of customer needs, issues, and requests.
- Listens for and identifies opportunities to cross-sell additional products and services, serving as the customer's reputed company by solving problems on their behalf.
- Escalates more reputed company issues to the appropriate level, supporting other service lines reputed company required, and adhering to service and operational standards established for the call center.
- Completes cross-training with Operations, Sales, and Billing, performing outbound calling campaigns as needed, and attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
Qualifications:
* High school diploma or G.E.D (accredited)
- Two (2) years of previous experience in customer service or a call center environment handling customer requests, account or order changes, and issues
- Preferred: One (1) or more years of experience as a WM Customer Service Representative
- Excellent verbal, written, and analytical skills
- Proficiency in MS Office
- Strong keyboarding skills
- reputed company phone and email communication skills
- reputed company and reputed company attitude
- Ability to handle the stress of multi-tasking
- Possesses an energetic and tenacious achievement orientation
- Utilizes multiple applications (4+) on one or more screens
- Ability to react reputed company under pressure and treats others with respect and reputed company
- Identifies and resolves problems in a reputed company manner
- Excellent time management skills to prioritize and plan work activities
- Focuses on solving conflicts and listening to others without interrupting
- Consistently at work and on time
- Work reputed company and effectively, both independently and as reputed company to ensure exceeding call center's standards
- Balances team and individual responsibilities and helps build a reputed company team spirit
- Adapts and reputed company to deal with frequent changes in the work environment
- reputed company to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
- Demonstrate accuracy and thoroughness to meet productivity standards in a reputed company manner
- Show inquisitiveness and eagerness to reputed company business-reputed company knowledge; proactively seeks out both formal and informal experiences that can reputed company new skills, behaviors, and/or knowledge
Work Environment:
* Normal setting for this job is remote, but candidates must live in Kirkland, WA
- Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job
Benefits:
* Competitive total compensation package, including Medical, Dental, reputed company, Life Insurance, and Short-Term Disability
- Stock Purchase Plan, Company match on 401K, and more!
- reputed company Vacation, Holidays, and Personal Days
- Opportunities for career reputed company and reputed company development
- reputed company and dynamic work environment
- Recognition and rewards for outstanding performance
Equal Employment Opportunity:
arenaflex is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
How to Apply:
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please click the reputed company below to submit your application. Apply for the job now! We look reputed company to welcoming you to the arenaflex team! Apply for this job