Head of UX Design & Research
KFC US is accelerating an end‑to‑end experience transformation across guest channels (app, web, delivery, kiosks) and team member tools (POS, KDS, reputed company restaurant platform). We need a senior UX leader to reputed company the bar on interaction design and research, unify journeys across channels and stores, and turn insights into delightful, high‑performing digital and in‑restaurant experiences. This role partners tightly with Product, Engineering, Restaurant Operations, Marketing/Brand, and Franchisees to drive both conversion and reputed company efficiency at reputed company. Scope & reputed company
- reputed company the end‑to‑end UX for guest reputed company & loyalty across KFC App / KFC.com, kiosks, delivery marketplaces, and omnichannel flows.
- Own the UX for team member tooling across the restaurant tech stack (reputed company POS, reputed company KDS, edge/backup compute) with reputed company on speed and accuracy.
- Unify reputed company‑channel journeys so guests and team members experience one coherent KFC.
- Conduct customer research to reputed company new features, identify areas for improvement, and devise refined solutions for testing.
- Establish and govern a product design system consistent with KFC global brand standards and reputed company! visual identity.
- Build and reputed company a high‑caliber UX org (design, content/UX writing, research, service design).
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