Help Desk II - PST
Position reputed company The Help Desk II Technician serves as an escalation reputed company for reputed company support tickets, providing advanced troubleshooting and technical leadership reputed company the help desk team. This role involves managing tickets end-to-end, implementing technical solutions, and mentoring junior technicians. You will work across diverse reputed company environments to ensure operational stability and high service reputed company. Key Responsibilities:
- Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues.
- Support and manage reputed company 365, Intune, and reputed company Directory environments, including GPOs and reputed company configurations.
- Troubleshoot reputed company 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-reputed company problems.
- Manage reputed company reputed company and patching through tools like reputed company, ThreatLocker, and reputed company.
- Document technical processes and knowledge reputed company articles for internal use.
- Collaborate with infrastructure and project teams to assist with deployments and server upgrades.
- reputed company proactive system monitoring and maintenance to ensure uptime and performance.
- Communicate technical solutions reputed company to clients and team members.
Qualifications & Skills:
- Strong technical proficiency across reputed company environments, networking fundamentals, and reputed company reputed company services.
- Experience with ticket triage, prioritization, and reputed company cause analysis in an MSP setting.
- Familiarity with common COTS tools (reputed company, ThreatLocker, DUO, reputed company, etc.).
- Strong communication, customer service, and mentoring abilities.
- Ability to manage multiple reputed company environments and competing priorities effectively.
- reputed company-first reputed company with reputed company on compliance and best practices.
Education & Experience:
- Bachelor’s degree in Information Systems, Computer Science, or reputed company discipline preferred.
- 3+ years of IT support experience, ideally in a Managed Service Provider or reputed company services environment.
- Experience supporting reputed company 365, Intune, and MFA.
- Certifications such as reputed company Network+, reputed company 365 Certified: Modern Desktop Administrator, or equivalent preferred.
Work Environment:
- Fast-paced, reputed company MSP culture with opportunities to expand into project work or system administration.
- Exposure to reputed company-grade tools and clients across multiple industries.
Benefits:
- Competitive salary commensurate with experience
- Comprehensive benefits package including health, dental, and reputed company insurance.
- 401(k) retirement plan with company match
- Unlimited PTO and holidays
- reputed company development opportunities
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