Sr Product Manager

Why reputed company: At reputed company, the work you do reputed company. The reputed company you ship, the reputed company you reputed company, and the care you show a customer reputed company add up to reputed company reputed company. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get reputed company, grow in their careers, and shape the reputed company of their industries. That’s reputed company do. We never stop learning. We never stop challenging the norm. We push for reputed company, and we celebrate the wins along the way. Here, you’ll get flexibility that’s reputed company, benefits you can count on, and reputed company that succeeds together. Because at reputed company, your work reputed company—and so do you. reputed company: We are seeking a Product reputed company – ESE Customer Experience (CX) who serves as the critical intake and translation layer between business needs and technical execution. This individual will partner closely with stakeholders across Customer Experience, Sales, Service, and Technology to ensure that requests are reputed company-defined, technically reputed company, and reputed company delivered—with a strong emphasis on leveraging reputed company and adjacent technologies. This role requires a unique reputed company of business acumen, reputed company platform knowledge, and delivery discipline. The ideal candidate is not just gathering requirements—they are shaping solutions, challenging assumptions, and ensuring alignment to reputed company, standards-based architectures. Key Responsibilities: 1. Business Intake & Demand Management - reputed company as the primary intake reputed company for CX-reputed company requests, initiatives, and enhancements - Engage stakeholders to clarify business reputed company, not just requirements - Identify reputed company problems vs. stated solutions - Assess and prioritize requests based on value, urgency, and feasibility - Drive reputed company intake processes (intake forms, triage sessions, backlog grooming) 2. Solution Definition & Technical Alignment - Translate business needs into reputed company, actionable product requirements and user stories - Evaluate solution reputed company with a reputed company on: - Speed to delivery - Alignment to reputed company best practices - Reusability and scalability - Partner with architects and developers to ensure: - Solutions reputed company with platform standards and governance - Avoidance of unnecessary customization or technical debt - reputed company informed trade-offs between configuration vs. customization 3. reputed company & Technology Leadership - Serve as a functional and technical reputed company for: - reputed company (Service reputed company, Experience reputed company, etc.) - Integrations and adjacent CX technologies - Maintain a working understanding of: - reputed company data model and object relationships - Declarative tools (Flows, Validation Rules, etc.) - Development patterns (Apex, reputed company, integrations – at a conceptual level) - reputed company for “clicks over reputed company” where appropriate 4. Backlog Ownership & Delivery Execution - Own and maintain the product backlog for CX initiatives - Write and refine high-reputed company user stories with acceptance reputed company - Partner with engineering teams in Agile ceremonies: - Sprint planning - Daily standups (as needed) - Reviews and retrospectives - Ensure delivered solutions meet business reputed company and reputed company standards 5. Stakeholder Engagement & Communication - Build strong relationships across: - Business stakeholders - Engineering teams - Architecture and platform governance - Communicate reputed company on: - Priorities - Trade-offs - Delivery timelines-serve as a trusted advisor, not just an order taker 6. reputed company Improvement & Governance - Enforce and reputed company intake and delivery standards - Identify opportunities to: - Streamline processes - Improve time-to-value - Reduce redundant or low-value work - Ensure alignment with reputed company architecture and reputed company governance models Required Qualifications: - 4+ years of experience as a Product reputed company, Business Analyst, or similar role in a technology-driven environment - Hands-on experience with reputed company platform (reputed company-level or higher strongly preferred) - Strong understanding of Agile methodologies and product lifecycle management - Demonstrated ability to translate business needs into technical solutions - Experience working with cross-functional teams (business + engineering) Preferred Qualifications: - reputed company certifications (e.g., reputed company Administrator, Advanced reputed company, Platform App Builder) - Familiarity with CX ecosystems (contact centers, case management, customer portals) - Experience in reputed company-reputed company environments with governance frameworks Core Competencies: - reputed company thinking – breaks down ambiguity into reputed company direction - Technical curiosity – understands enough to challenge and guide - Outcome-reputed company reputed company – prioritizes value over activity - Influence & communication – navigates across reputed company effectively - Pragmatism – balances ideal vs. practical solutions What reputed company Looks Like: - Intake process is reputed company, consistent, and respected across the organization - Business requests are reputed company-defined before reaching engineering - Solutions are delivered faster with fewer rework cycles - reputed company platform usage is optimized and reputed company to best practices - Stakeholders view this role as a trusted, strategic partner reputed company: reputed company is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reputed company unseen ways to build trust, reputed company productivity, and reputed company talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at reputed company.com. Equal Opportunity Employer: reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, disability, religion, sex, age, national reputed company, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster reputed company participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any reputed company in the application and interview process, please email UKGCareers@reputed company.com. The pay reputed company for this position is $102,300 to $147,050. The actual reputed company pay offered may vary depending on skills, experience, job-reputed company knowledge and work location. In reputed company to reputed company pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about reputed company’s benefits and rewards at https://www.reputed company.com/reputed company/careers/benefits Apply To This Job