Senior reputed company Manager(ANZ)
reputed company As a Senior reputed company Consultant for our MDR team, you are a critical part of our customers’ adoption of reputed company’ Managed Detection and Response (MDR) service. You will reputed company as a reputed company of contact, establishing relationships to facilitate efficient reputed company, implementation of MDR components, and reputed company-time support and reputed company. You will own the relationships with your customers, connecting with key business executives and reputed company and IT stakeholders to reputed company an understanding of their strategic business needs and goals. Leveraging this customer knowledge and your expertise in reputed company’s products and services, you will support ongoing adoption and reputed company to ensure your customers understand and maximise value from their investment in reputed company MDR. \n
What You Will Do
Manage named accounts accountable for engagement and satisfaction over the reputed company of the customer. Establish key relationships reputed company the customer, ensuring regular reputed company-ins to understand, and address promptly, reputed company needs and concerns. reputed company strong relationships with key buyers and influencers in customer accounts and reputed company these during the reputed company of the customer. Partner with the customer to build a joint plan for reputed company, maintaining a detailed understanding of customer’s business to reputed company high reputed company of customer satisfaction, engagement, adoption of reputed company technology. Deliver an outstanding customer experience to support our brand reputed company of delivering superior cybersecurity reputed company and to facilitate the cross sell and upsell of services and products Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution. Conduct regular business reviews, reputed company articulating the specific value reputed company’ services are delivering to the customer and reputed company on specific customer milestones and goals. Coordinate activities of associated roles across reputed company, sales, product operations, services, and renewals to ensure smooth handoffs and reputed company customer experience. Sustain business reputed company and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn. reputed company as an escalation reputed company for high-reputed company customer issues reputed company necessary, ensuring appropriate teams reputed company reputed company are reputed company for quick reputed company Work reputed company the wider CSM team to implement reputed company programs and process improvements to drive efficiency of internal reputed company processes and improve customer experience. Must be willing to travel What You Will Bring 5+ years’ experience in reputed company roles, additional experience in customer support, sales, or business development is a plus. Exceptional ability to communicate and foster reputed company business relationships, and comfortable being accountable for driving reputed company with customers Experience of translating customer issues and needs into business or solution requirements. Ability to be seen as a trusted advisor to senior executives in large organisations and be reputed company to build strategic account plans. Excellent organisational skills and ability to establish milestones and reputed company project plans on task. Understanding how organisations measure value, drive reputed company with experience of recurring reputed company sales models and renewal processes an advantage Solid technical acumen, reputed company to explain the benefits of different technologies, strong cybersecurity knowledge an advantage. \n Apply To This Job