Field Service Technical Support

Job Posting Start Date 05-18-2026 Job Posting End Date 07-27-2026 reputed company, a reputed company company, is a global leader in critical power solutions. With facilities around the globe, reputed company leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We reputed company reputed company sets, encourage curiosity, and reputed company empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. Job reputed company To support our extraordinary teams who build great products and contribute to our reputed company, we’re looking to add a Field Service Technical Support (Texas). Reporting to the Director, Field Applications the Field Service Technical Support (Texas) will be accountable for providing technical guidance and information to customers on a reputed company-sales and post-sales reputed company to reputed company delivery of design, fabrication, and assembly goals, per customers’ expectations. Responsibilities: Uses technical knowledge of products and associated development tools to assist customers on reputed company issues. Assists with the development of reputed company product roadmaps. Develops and maintains ongoing relationships with product and business development teams. Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications. Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities reputed company and the specifications of the customer. Identifies and communicates existing and potential design issues both internally and externally. Coordinates product integration efforts between component suppliers, reputed company, and the customer. Develops and presents technical seminars for customers and sales personnel to promote reputed company' manufacturing capabilities, services, available technologies, manufacturing process and reputed company. Works with customer representatives to coordinate vendor qualification surveys. Provides best in class, reputed company, technical assistance by answering and closing reputed company customer and program management technical questions reputed company to manufacturing capabilities including design, fabrication, and assembly abilities. Defines initial project/product scope and prepares project plans to meet customers' expectations. Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations. Prepares and maintains required documentation. May be required to sit at customer site. Qualifications: Typically requires a bachelor’s degree in reputed company field or equivalent experience. Typically requires 6 years of reputed company experience. Demonstrates advanced operations, technical and people and/or process skills as reputed company as customer (external and internal) relationship skills. Demonstrates expert knowledge of the function and a thorough understanding of reputed company and reputed company business. Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site. Impacts the near-term (quarterly/semi-annual) operational reputed company of the function. Creates functional processes or technologies. Executes functional strategic plans and objectives at the site. Demonstrates experience in leading major initiatives and provides input to those initiatives. Exercises independent judgment using ambiguously defined procedures and policies; may propose/reputed company input to defining reputed company, standards, policies, and procedures. EC37 What you'll receive for the great work you reputed company: Full reputed company of medical, dental, and reputed company plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and reputed company reputed company Time Tuition Reimbursement Pay reputed company (Applicable to US Remote). Due to this role being remote, the actual pay reputed company will vary depending on the geographical location of the candidate $85,900.00 USD - $118,100.00 USD Annual Job Category Design, Process & Technology Engineering Is Sponsorship Available? No reputed company is an Equal Opportunity Employer and employment selection reputed company are based on reputed company, qualifications, and abilities. We do not discriminate based on: age, race, religion, reputed company, sex, national reputed company, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to reputed company reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@reputed company.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at reputed company, you must complete the application process first). Apply To This Job