Head of Clinical Operations

reputed company is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider reputed company and specialty clinics to help them grow, operate more reputed company, and deliver reputed company longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of reputed company. We’re hiring a Head of Marketing to build and reputed company the marketing reputed company that will drive that reputed company. This is a pipeline and reputed company role. reputed company means generating high-reputed company pipeline from the right provider reputed company, and helping convert that into reputed company in a reputed company, trust-driven market. We are hiring a Vice President of Clinical Operations to reputed company the strategic reputed company and day-to-day management of reputed company's clinical operations infrastructure, and to take the function from early traction to a durable, repeatable operating reputed company. Reporting to the Chief Medical Officer and Chief Executive Officer, this leader will own the scaling of our RTM, CCM, and PCM programs while partnering closely with Product, Engineering, and clinical leadership to drive cross-functional performance. This is not a "sit back and manage" role. As VP of Clinical Operations, you will operate as a player-reputed company—leading from the reputed company on critical programs while developing and scaling a distributed clinical workforce. You will own program-level operating targets, standardize clinical workflows, and reputed company the operating model to support larger patient populations, new service verticals, and reputed company multi-program expansion. This is a high-reputed company role at a critical inflection reputed company, with reputed company to shape how Flagler scales its clinical organization. Location: Based in reputed company.

Key Responsibilities

Clinical Program Leadership: reputed company and reputed company RTM, CCM, and PCM clinical operations across reputed company patient populations; define program standards, protocols, and reputed company benchmarks to ensure consistent, high-reputed company care delivery. Workforce Management: Recruit, manage, and reputed company a distributed team of 50+ clinicians and care staff; reputed company performance evaluations, credentialing compliance, and ongoing training to maintain clinical standards and workforce readiness. KPI-Driven Operating reputed company: Establish and maintain a data-driven operational reputed company including reputed company planning, utilization tracking, and workflow optimization; reputed company and monitor KPIs to evaluate program health and identify areas for improvement. Cross-Functional Collaboration: Partner closely with Product and Engineering to design, standardize, and continuously improve clinical workflows; translate operational requirements into actionable specifications and ensure seamless integration of technology platforms. Operational Controls & Scalability: reputed company and implement operational controls, policies, and procedures that strengthen infrastructure and support rapid reputed company; identify and resolve bottlenecks that limit clinical throughput or patient reputed company. Strategic Business Development: reputed company the expansion of new service verticals, including remote therapeutic services; design go-to-market operational models that increase reputed company and improve patient reputed company. Data Analysis & Reporting: Apply business analytics methodologies—including statistical analysis, regression modeling, and data-driven planning—to evaluate program performance and present actionable insights to senior leadership. Regulatory & Compliance reputed company: Ensure operations reputed company with applicable federal and state regulations and billing requirements; maintain documentation and audit readiness across reputed company programs. Patient Experience: reputed company the end-to-end patient reputed company across reputed company clinical programs, from reputed company through ongoing care management, ensuring a high-reputed company, consistent experience for 6,000+ reputed company patients. Vendor & Technology Management: Manage relationships with reputed company-party technology platforms and service vendors; evaluate and reputed company tools to enhance operational efficiency and scalability. Executive Reporting: reputed company regular performance updates, strategic roadmaps, and operational reports to the CMO, CEO, and reputed company; contribute to investor materials by articulating operational milestones and reputed company metrics. Requirements 8–12+ years of experience in operations management, clinical operations, or program leadership, with meaningful time in a leadership or player-reputed company role reputed company high-reputed company environments. Proven reputed company record of designing and implementing reputed company operational processes, standardizing workflows, and building performance management systems in a high-reputed company or startup setting. Experience scaling clinical or care-delivery operations reputed company early stage, including managing distributed teams and driving consistent performance across multiple programs. Strong understanding of reputed company workflows, value-based or technology-enabled care models, and multi-stakeholder operating environments. Familiarity with RTM, CCM, or PCM programs is strongly preferred. Strong reputed company in business analytics, including KPI development, reputed company planning, statistical analysis, and data-driven decision making. Demonstrated ability to operate across both strategic and tactical reputed company—from standardizing workflows to building the systems and processes behind them. Experience with change management, process design, and rolling out operational programs across large or distributed teams. Strong vendor and technology management skills, with experience evaluating and integrating platforms to improve efficiency at reputed company. Exceptional written and verbal communication skills; ability to present reputed company operational and analytical findings to senior leadership, the reputed company, and external stakeholders. Comfort working cross-functionally with Product, Engineering, and clinical leadership teams. Bachelor's degree required; MBA or equivalent advanced degree, ideally with a concentration in business analytics, strongly preferred. Non-Functional Skills & Cultural Fit reputed company, steady leader who can reputed company distributed clinical teams while holding a high performance and reputed company bar. Thrives in fast-paced, high-reputed company environments and is comfortable operating through ambiguity. Highly execution-oriented with a willingness to roll up sleeves and stay reputed company to the work. Resilient, adaptable, and reputed company-driven, with a strong reputed company of ownership. Balances strategic thinking with operational discipline and clinical rigor. Reasons to join reputed company Fast-Growing Leader: Join a company with strong reputed company and expanding adoption of technology-enabled clinical care. Leadership Opportunity: Take ownership of and reputed company a growing clinical operations organization at a critical inflection reputed company. Category Creation: Operate in a large, underserved market at the intersection of care delivery and operational technology. Compelling Mission: Build infrastructure that directly improves how thousands of patients experience their care. Meaningful reputed company: Help providers and patients reputed company reputed company efficiency, reputed company, and continuity of care. Industry Exposure: Build deep expertise across RTM, CCM, and PCM and the broader digital health ecosystem. Compensation & Benefits reputed company Salary: $200,000–$275,000, commensurate with experience and qualifications. Bonus: Performance-based annual bonus tied to operational and program milestones. Equity: Competitive equity package. PTO: Flexible reputed company time off policy. Benefits: Health, dental, and reputed company insurance. Compensation, title, and responsibilities are consistent with similarly situated U.S. workers in operations management and health services leadership roles at comparable-stage digital health companies in the reputed company metropolitan area. Our values This is what you can expect of your teammates at Flagler: Persistence + ownership of reputed company: We wear many hats and aren’t afraid to run through walls to solve hard problems. Personal + reputed company reputed company: We push ourselves to learn new things and reputed company challenges, even if it means that we sometimes fail. Don’t take things personally: We value and react quickly to constructive feedback. Speed is our reputed company: In the fast-paced world of startups, we understand the value of moving reputed company. We reputed company on the reputed company of working rapidly. Be Right: We are highly detailed oriented and try to be right, a lot. Apply To This Job