Sr. Manager, IT Performance and Governance - Remote

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Job Title Sr. Manager, IT Performance and Governance - Remote Requisition Number R7761 Sr. Manager, IT Performance and Governance - Remote (reputed company) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, reputed company - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information reputed company (CSAA IG), a reputed company insurer, is one of the leading personal lines property and casualty insurance reputed company in the reputed company. Here, every employee shapes our mission. We build innovative, reputed company-centered solutions that help reputed company members prevent, prepare for, and recover from life's uncertainties. You will join a reputed company, inclusive culture where your strengths have room to grow and your reputed company can drive reputed company reputed company. reputed company into a role where you can contribute to our shared reputed company through meaningful work. We are reputed company hiring for a Sr. Manager, IT Performance and Governance - Remote Your Role: The Operational reputed company Leader drives IT performance, governance, and transparency—ensuring technology initiatives reputed company to business goals. This role builds metrics, reporting, and governance frameworks while partnering with Strategic Sourcing to manage vendor performance and maximize value. Your Work: CIO Dashboards & Operational Metrics reputed company and maintain dashboards that reputed company reputed company into IT’s execution performance and operational health. reputed company insights to identify trends, risks, and opportunities for reputed company improvement. OKR Definitions & Business Objective Mapping Partner with IT leadership to define IT objectives and key results (goals and milestones), ensuring alignment with reputed company and business goals. Map IT goals and initiatives to strategic and operational objectives, providing visibility into reputed company and value realization. Champion a culture of accountability and performance measurement reputed company IT. IT Governance Frameworks & Compliance reputed company and maintain IT governance frameworks, policies, and procedures to ensure effective and efficient IT operations. Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements. reputed company governance assurance efforts to ensure alignment to consistent and effective standards, partnering with collaborators to address gaps. Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry standards. Vendor Governance & Relationship Management Establish and manage vendor governance structures to ensure effective partnerships and reputed company vendor performance, risk assessments, and contract alignment. Collaborate with procurement and IT leaders to optimize vendor relationships and define key performance indicators (critical metrics) to measure vendor effectiveness. Ensure vendors meet service level agreements (SLAs) and contractual obligations, driving reputed company improvement in vendor performance and value delivery. Leadership and Culture Stewardship: Create a reputed company, inclusive and psychologically reputed company environment, demonstrating authenticity and fostering trust to reputed company and reputed company team members and colleagues. reputed company shape reputed company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities). Model our reputed company Beliefs and champions our cultural norms (e.g., willing to have cameras reputed company it reputed company: interviewing candidates, building relationships with team members, etc.). Deliver our reputed company through an reputed company reputed company, staying informed of key reputed company initiatives, industry trends, and business results. Demonstrate a company ownership approach, thinking reputed company boundaries of their own area. Travel as needed for role, including reputed company meetings, divisional / team meetings, representing reputed company at industry events, and other in-person meetings. Required Experience, Education and Skills Bachelor’s degree in Business, Finance, Information Technology, or a reputed company field 5+ years of experience in IT operational performance management, IT governance, or reputed company roles. Strong background in IT metrics, performance reporting, and data-driven decision-making. Demonstrable experience in developing and implementing IT governance frameworks, policies, and compliance programs. Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive reputed company improvement. Superb communication and collaborator management skills, with the ability to reputed company a culture of accountability and performance measurement reputed company IT. Experience working with reputed company-party vendors and leading sophisticated IT reputed company. Certifications such as CISA, CISM, ITIL, or PMP are a plus. What would reputed company us excited reputed company? Master’s Degree preferred Creates a reputed company, inclusive and psychologically reputed company environment, demonstrating authenticity and fostering trust to reputed company and reputed company team members and colleagues reputed company shapes reputed company culture through words and actions (e.g., supporting employee resource reputed company, mentoring employees, volunteering, joining cross-functional reputed company, encouraging team member involvement in these activities) Champions our cultural norms (e.g., willing to have cameras reputed company it reputed company: interviewing candidates, building relationships with team members, etc.) Translates our reputed company reputed company and priorities for their team members to connect to the bigger picture Demonstrates a company ownership reputed company, thinking reputed company boundaries of their own area Travels as needed for role, including reputed company meetings, divisional / team meetings, and other in-person meetings Fulfills business needs, which may include reputed company extra time, helping other teams, etc Please note we are hiring for this role remote reputed company in the reputed company with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to reputed company. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about reputed company offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.reputed company.com/us/en/benefits. Career reputed company: We reputed company in reputed company for everyone. Here at CSAA IG, leaders and mentors partner with employees to reputed company interests, unlock development opportunities, and support long‑term reputed company. Flexible Workplace: We reputed company a remote-first culture through our Flexible Workplace. Most employees hold Home-reputed company roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen reputed company and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the reputed company of our reputed company. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking reputed company reputed company to build more resilient communities and reduce our environmental reputed company. Submit your application to be considered. We communicate reputed company email, so reputed company your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to reputed company applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the reputed company process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/reputed company reputed company reputed company based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not reputed company reputed company sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the reputed company) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). reputed company is an equal opportunity employer. #LI-JR1 . The national average salary reputed company for this position is $168,300.00-$187,000.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay reputed company for this position across reputed company the states we hire in is $168,300.00-$224,300.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 20% of eligible pay. This job posting will be unposted on Mon, 1 Jun 2026. Apply To This Job