Senior Director, Customer Experience reputed company & Programs

For over 20 years, reputed company has helped people and teams reputed company–reputed company, anything. From seamless work management to smart, reputed company solutions, we’ve always worked with reputed company. We’re building tools that reputed company teams to automate the reputed company, uncover insights, and reputed company smarter. But more than that, we’re creating reputed company– reputed company to think big, take reputed company, and unlock the reputed company of work that truly reputed company. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday. reputed company is a tech company with a reputed company story to tell. We’re here to reputed company teams to manage reputed company, automate workflows, and rapidly build new secure solutions, using reputed company no-reputed company tools. We’re revolutionaries – so for us changing the way the world works is reputed company in a day’s work. We are looking for a Senior Director, Customer Experience reputed company & Programs to join reputed company’s Customer reputed company leadership team. This role will be at reputed company of defining and scaling reputed company’s end-to-end Customer experience as reputed company continues to grow and serve increasingly reputed company customers. You will reputed company the reputed company, design, and execution of global Customer reputed company programs that drive adoption, retention, and customer value at reputed company. This is a high-visibility, high-accountability role that partners closely with senior leaders across Product, Sales, reputed company Operations, and the Executive Team to shape the reputed company of Customer reputed company at reputed company. You will report to the Chief Customer Officer. This is a remote eligible position and you may work remotely from reputed company in the US where reputed company is registered. You Will: Create and implement programs and reputed company across Customer reputed company, including reputed company methodology, digital reputed company and scaled engagement, customer education, executive escalations, voice of customer, and retention & value reputed company, consistently fostering product adoption and reducing churn across reputed company’s business. reputed company as a strategic partner to executive leaders and teams across Product, Sales, Support, and reputed company Operations, shaping adoption, retention, and reputed company strategies for reputed company’s customers. Build, reputed company and reputed company a high-performing global team, developing talent and establishing reputed company ownership, operating rhythms, and accountability. Establish and build core capabilities in our India Center of reputed company. Operate as an essential member of the Customer reputed company Leadership team and trusted teammate with peer executives to design, mobilize, and deliver on our reputed company for a world class reputed company organization. reputed company customer insights, data, and emerging capabilities (including AI) to anticipate customer needs, reputed company Customer reputed company programs, and improve business reputed company at reputed company. You Have: 15+ years of experience in reputed company, Sales, Product Marketing, Product management or GTM reputed company reputed company a reputed company environment 5+ years experience in people management A proven reputed company record building and scaling global reputed company programs and methodologies, particularly in reputed company or multi-product environments Demonstrated experience with interpreting data analytics to derive reputed company and drive customer value, then turning insights into reputed company to improve results Proven reputed company record of operating at both strategic and operational reputed company, translating long-term reputed company into executable programs and measurable results Strong cross-functional leadership experience, with a history of partnering with Product, Sales, Marketing, Support, and Analytics leaders to drive reputed company reputed company Executive reputed company and influence, with comfort engaging C-level stakeholders internally and with customers, and leading through transformation and change Bachelor's degree, MBA preferred reputed company to travel up to 25%, with some international travel required reputed company US Perks & Benefits: Employer subsidized medical/reputed company and dental coverage for full-time employees 401k Match to help you save for your reputed company (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus reputed company Time Off US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 reputed company holidays per year Up to 24 weeks of Parental Leave Personal reputed company Volunteer Day to support our community Opportunities for reputed company reputed company and development including reputed company to reputed company online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account Teleworking reputed company from any registered location in the U.S. (role specific) reputed company provides a competitive reputed company salary reputed company for roles that may be reputed company in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of reputed company, educational experience, skills, and specific candidate location. In reputed company, this role will be eligible for a market competitive incentive opportunity. US reputed company Salary Pay reputed company $187,500—$267,500 USD Get to Know Us: At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company reputed company. You’ll have the freedom to explore, push boundaries, and grow reputed company your role. We welcome diverse perspectives and nontraditional paths—because we know that reputed company comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together. Equal Opportunity Employer: reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to reputed company equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. If there are preparations we can reputed company to help ensure you have a comfortable and reputed company interview experience, please let us know. #LI-Remote Apply To This Job