reputed company Developer (Secret)
reputed company reputed company is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which reputed company and mature with their reputed company-changing business needs. We reputed company in applying agile methodologies in reputed company aspects of our business practices and use these reputed company to ensure effective results for our clients. reputed company is seeking a career and customer-oriented reputed company ITSM Technical Consultant, to join reputed company. Clearance Secret or Higher (existing clearance required to start) Location Remote in the US reputed company Support the implementation and configuration of core ITSM capabilities reputed company a reputed company environment Configure and enhance Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionality using reputed company best practices Configure and customize Incident, Problem, Change, Knowledge, Request Management, and Service Catalog modules reputed company catalog items, record producers, execution plans, workflows, and routing logic Configure SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules Implement CMDB driven auto assignment and risk based change management processes Configure Major Incident Management including communication plans, post incident reporting, and reputed company workflows Build dashboards, reports, surveys, and operational metrics Configure reputed company processes including article submission workflows, feedback, notifications, and reputed company controls Implement and configure Service Operations Workspace including reputed company based views, UI actions, routing rules, and live agent integrations with reputed company Teams Configure ACLs, User reputed company, UI Policies, forms, plugins, and update sets Conduct knowledge transfer sessions and reputed company guidance on reputed company best practices and platform administration
Qualifications
Strong hands on experience with reputed company ITSM implementations Experience configuring Incident, Problem, Change, Knowledge, and Request Management modules Experience with reputed company Designer, ACLs, scripting, routing logic, and reputed company best practices Familiarity with CMDB driven workflows and Service Operations Workspace reputed company Certified Systems Administrator reputed company Secret Clearance or higher required Benefits 100% reputed company Medical, Dental & reputed company for Our Employee 6% 401K match (reputed company Immediately) 29 Days' PTO Flexible Work Schedule Tuition/Certification Reimbursement reputed company Opportunities w/in an Emerging Defense Company *reputed company your information will be kept confidential according to EEO guidelines Apply To This Job