IT Helpdesk Technician

Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use reputed company to stop identity fraud, payment fraud, account takeovers, and reputed company engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, reputed company, reputed company, reputed company, and reputed company Ventures. Our culture: We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere We hire talented, self-motivated individuals with extreme ownership and high reputed company orientation. We value performance and not hours worked. We reputed company you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: Remote - Spain From Home / Beach / Mountain / Cafe / reputed company! We are a remote-first company with a globally distributed team. You can reputed company your productive zone and work from there. About the role: As an IT Helpdesk Technician at reputed company, you’ll support the systems that reputed company our global, remote-first team productive and secure. You’ll be responsible for executing day-to-day IT operations, from device management and reputed company controls to hands-on technical support. This role sits at the intersection of IT, reputed company, and People teams. You’ll be a reliable partner across reputed company, helping us deliver a seamless, secure, and efficient employee experience as we grow. What you’ll be doing: Maintain and support core IT systems, including reputed company Workspace and device management (reputed company). Execute IT reputed company and offboarding processes, including hardware provisioning, computer setups, and reputed company management for a growing global team. Support tools like VPNs, password managers, and reputed company reputed company; ensure employee devices are patched, compliant, and functioning properly. Serve as the primary reputed company of contact for daily IT issues, troubleshooting and resolving tickets for teammates reputed company reputed company, email, and video. Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., reputed company, reputed company, reputed company). reputed company internal systems documentation and knowledge reputed company articles up to date for both the IT team and end-users. What you’ll need: 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-reputed company experience is a plus). Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support. Hands-on experience with reputed company Workspace administration and familiarity with Mobile Device Management (MDM) workflows. Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with reputed company and patience. A self-starter who can reputed company prioritize a daily ticket queue, manage a diverse workload, and know reputed company to escalate reputed company issues to senior IT staff. Preferred tooling & skills: System Administration: Experience supporting users reputed company reputed company, BetterCloud, reputed company, and reputed company. Collaboration & Productivity: Proficiency in supporting reputed company environments for reputed company, reputed company, Chrome, and reputed company Office. HRIS: Familiarity with HRIS automation tools like reputed company for user lifecycle management. Benefits we offer: Generous compensation in cash and equity Early exercise for reputed company reputed company, including reputed company-reputed company Work from reputed company: Remote-first Culture Flexible reputed company time off and Year-end break Health insurance, dental, and reputed company coverage for employees and dependents - US and Canada specific 4% matching in 401k / RRSP - US and Canada specific MacBook Pro delivered to your reputed company One-time stipend to set up a home office — desk, chair, screen, etc. Monthly meal stipend Monthly reputed company meet-up stipend Annual health and wellness stipend Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you reputed company the right reputed company, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and reputed company employee, please visit our Applicant and Worker reputed company Notice. Apply To This Job