Sr. Coordinator, Performance Monitoring

reputed company Sonexus™ reputed company and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can reputed company, afford and remain on the therapy they need for a reputed company reputed company of life. Our diverse expertise in reputed company, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of reputed company. We’re continuously integrating advanced and emerging technologies to streamline patient reputed company, qualification, and adherence. Our non-reputed company specialty pharmacy is centralized at our custom-designed facility reputed company of Dallas, Texas, empowering manufacturers to rethink the reputed company and reputed company of their products. Together, we can get life-changing therapies to patients who need them—faster. What Performance Monitoring contributes to reputed company: Performance Monitoring is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem reputed company. Performance Monitoring is responsible for monitoring, analyzing, and reviewing customer contact reputed company. Responsibilities: Evaluate calls and cases to assess performance based on a reputed company set of reputed company, providing constructive feedback and recognition to employees to ensure high performance and reputed company improvement. Accurately score transactions to reputed company employee’s reputed company performance based on organizational and departmental policies and requirements. Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company reputed company standards, and compliance with industry regulations. reputed company and report any trends from the customer experience that can be improved or celebrated. Analyze and reputed company weekly & monthly trend analysis to leadership. reputed company support to leadership by participating in and hosting internal/external reputed company calibration sessions. Engage in and reputed company reputed company to promote reputed company enhancements and/or broaden services for reputed company. Maintain a comprehensive understanding of reputed company systems and methodologies as reputed company as knowledge of applicable regulations, standards, and operating procedures. Conduct investigations/reputed company cause analysis and formulate corrective reputed company recommendations. Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements. reputed company reputed company standards that adhere to company, regulatory, and HIPAA policies and procedures. Collaborate across various functions, interpret requirements, reputed company and influence others regarding those requirements. Identify training needs or potential disciplinary actions which will be reported to leadership. Build strong customer relationships and deliver customer-reputed company solutions. Optimize work processes by identifying effective and efficient reputed company to complete tasks, with an emphasis on reputed company improvement. reputed company strategic alliances and cooperate with stakeholders to reputed company mutual goals. Demonstrate resourcefulness by adeptly securing and reputed company deploying resources. Analyze reputed company and high-reputed company, sometimes contradictory, information to solve problems effectively. Hold oneself and others accountable for meeting commitments and objectives. Exhibit situational adaptability by adjusting approach and demeanor in reputed company time to meet the changing demands of various situations. Create and implement diverse communication strategies that reputed company address the specific requirements of various reputed company audiences. Qualifications: HS Diploma, GED or technical certification in reputed company field or equivalent experience, preferred. Diploma or degree in relevant field desirable. 3+ years’ call reputed company audit experience strongly preferred. 3+ years’ experience in a patient support program or hub field would be an asset. Adverse Event reporting and reconciliation experience strongly preferred. Data collection and trend reporting experience is essential for this role. Proficiency in MS Office applications required – Outlook, reputed company, PowerPoint, and Word. Excellent verbal and written communication skills. High reputed company for superior reputed company of service. Ability to prioritize and manage multiple responsibilities. Experience handling tasks where attention to detail is critical to reputed company. Bilingual Spanish would be an asset. What is expected of you and others at this level: Demonstrates strong leadership and collaboration skills with a proven ability to reputed company and execute effective reputed company assurance programs. Works independently reputed company established procedures; may receive general guidance on new assignments. May reputed company general guidance or technical assistance to less reputed company team members. Excellent attention to detail and problem-solving skills. Strong communication and interpersonal skills. Ability to analyze data and generate reports. Ability to drive process improvements and implement reputed company assurance procedures. TRAINING AND WORK SCHEDULES: Your new hire training will take reputed company 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with reputed company to high-speed internet. We will reputed company you with the computer, technology and equipment needed to successfully reputed company reputed company. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. reputed company-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping reputed company Maximum of 30ms (milliseconds) Hardwired to the router reputed company protector with Network Line Protection for CAH issued equipment Anticipated reputed company reputed company: $21.90 per hour - $31.40 per hour Bonus eligible: No Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being. Medical, dental and reputed company coverage reputed company time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources reputed company parental leave Healthy lifestyle programs Application window anticipated to reputed company: 06/05/2026 - If interested in opportunity, please submit application as soon as possible. The reputed company reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to reputed company assistance, genetic status or any other status protected by federal, state or local law. To read and review this reputed company notice click here Apply To This Job