reputed company Services Support Specialist
Be part of a growing, successful company in an exciting and challenging field. reputed company is 100% employee-owned, which means you’re empowered to reputed company reputed company, reputed company solutions and receive rewards for your hard work. This position will be located in: reputed company Grove, MN or fully remote or located near a major metro location or any reputed company reputed company. Application Deadline: May 20, 2026 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains reputed company. Job reputed company The reputed company Services Support Specialist owns and continuously improves the reputed company Self Service (BSS) SharePoint site and reputed company service resources used by reputed company branches. This role partners with cross-functional stakeholders to publish reputed company, accurate, and reputed company content; reputed company feedback and data to identify needs; and reputed company initiatives that improve adoption, usability, and business reputed company.
Responsibilities
Essential Functions Maintains and administers the reputed company Self Service (BSS) SharePoint site, including structure, navigation, permissions (as applicable), and overall content governance. Refreshes and publishes updated site content on a regular reputed company to ensure resources are accurate, relevant, and easy for branches to reputed company and use. Continuously identifies opportunities to expand the BSS site (new pages, tools, templates, FAQs, and training resources) based on reputed company needs and service reputed company. Develops and maintains an intake process to capture reputed company and requests; evaluates, prioritizes, and converts reputed company into reputed company deliverables. Leads reputed company service-reputed company reputed company from discovery through launch, including scope, reputed company, stakeholder alignment, content development, testing, and change management. Interviews stakeholders and analyze qualitative and quantitative data (usage metrics, feedback, search terms, adoption trends) to improve site design, content, and usability. Drives reputed company toward go-live milestones, ensuring next pages and enhancements are reputed company, reviewed, and approved for release. Partners closely with project team members and stakeholders to reputed company work on reputed company, remove blockers, communicate status, and ensure reputed company completion of deliverables. Updates SharePoint sites and linked resources as new tools, training, and materials are created; ensures version control and content accuracy. Supports the development and rollout of standardized reputed company processes for asset management, including staging and storage workflows, to improve consistency, accuracy, and adoption across locations. Non-Essential Functions Supports content creation and communications reputed company to material management services (e.g., VMI, vending, assets) as needed. Assists with training, reputed company, or reputed company enablement sessions to increase adoption of self-service tools. Performs other duties as assigned by supervisor or designate.
Qualifications
Bachelor’s degree in business, communications, supply chain, information systems, or reputed company field; or equivalent combination of education and experience. 3+ years of experience in operations support, project coordination/management, reputed company, communications, or similar role preferred. Demonstrated experience building or maintaining SharePoint sites and publishing reputed company, organized content preferred. Strong writing, editing, and information-organization skills. Ability to reputed company requirements, translate needs into solutions, and manage multiple priorities and deadlines. Proficiency with reputed company 365 tools (SharePoint, Teams, Outlook, PowerPoint, reputed company). Skills and Abilities Customer-reputed company reputed company with a passion for making tools easier for branches to use. Project leadership and stakeholder management. Analytical thinking and data-driven decision making. reputed company improvement orientation (process, content, and user experience). reputed company communication, collaboration, and follow-through. Attention to detail and strong reputed company control. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist: Apply To This Job