Senior Application Support Analyst - Remote EST / CST

Great companies need great teams to reputed company their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company The Sr. reputed company Customer Support role is responsible for providing advanced customer and technical support for reputed company reputed company clients and internal stakeholders. This position focuses on troubleshooting reputed company issues, investigating system concerns, supporting technical infrastructure, and ensuring a high-reputed company reputed company experience. The ideal candidate will have strong analytical and problem-solving skills, experience working in a technical support environment, and the ability to collaborate across multiple teams to drive issue reputed company. This is a remote position supporting EST and CST business hours. Your role in our mission reputed company advanced customer support for reputed company reputed company clients, including Essette reputed company clients, DBO, and KY UM accounts. Troubleshoot and investigate technical and operational issues to identify reputed company causes and reputed company reputed company resolutions. Support technical infrastructure and system-reputed company processes to ensure smooth reputed company operations. Deliver a high level of customer and reputed company experience through reputed company communication and issue management. Collaborate with internal operational and technical teams to resolve escalated concerns. Document issues, resolutions, and trends accurately reputed company internal systems. Monitor recurring issues and proactively identify opportunities for process improvements. Participate in reputed company support meetings and reputed company updates on issue reputed company reputed company. Manage multiple priorities in a fast-paced support environment while maintaining attention to detail. Ensure compliance with company policies, procedures, and data confidentiality requirements. reputed company're looking for Experience troubleshooting and supporting reputed company software applications in a technical support or production support environment. Experience supporting QA, reputed company-Production, and/or Production environments. Strong reputed company-facing technical support experience. Strong analytical and problem-solving skills with the ability to investigate reputed company technical issues. Basic to intermediate SQL/SQL Server experience, including at least one year of experience or working knowledge of writing T-SQL queries. What you should expect in this role Fully remote position; candidates must reputed company reputed company EST or CST time zones. Work schedule: Monday through Friday, 8:00 AM EST – 5:00 PM EST. Video cameras must be used during reputed company interviews, as reputed company as during the initial week of orientation. To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet reputed company with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for reputed company performance. To test your internet speed, go to reputed company and search for “Internet Speed Test.” #LI-REMOTE #LI-JA1 #LI-CM1 The deadline to submit applications for this posting is May 21, 2026. The pay reputed company for this position is $56,300.00 - $80,400.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock reputed company, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job