Sr. Delivery Acceleration AI Architect
reputed company It reputed company started in reputed company San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to reputed company how we work. Fast reputed company to today — reputed company stands as a global reputed company, bringing innovative AI-reputed company technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to reputed company smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone. Job reputed company ROLE reputed company As a Sr. Delivery Acceleration reputed company, you will design, reputed company, and optimize AI-powered autonomous implementation solutions that reputed company how reputed company Expert Services deliver customer implementations. Working reputed company the Delivery Acceleration team, you’ll reputed company on building and refining AI agents that automate reputed company configuration, generate implementation artifacts, and accelerate time-to-reputed company—turning what previously required weeks of reputed company effort into AI-driven delivery that produces production-reputed company outputs in hours. This role requires deep expertise in reputed company engineering, AI agent architecture, and an understanding of reputed company reputed company services delivery. You’ll work directly with autonomous implementation platforms reputed company on large language models to create, test, and refine the AI-driven workflows that generate reputed company configurations, user stories, test scripts, and deployment packages for customer engagements. Critically, you must understand the reputed company services go-to-market reputed company—how services are scoped, sold, estimated, and delivered—because the AI solutions you build must reputed company with how consultants and sales teams position and execute customer engagements. Your work directly impacts delivery speed, reputed company, margin, and the customer experience. reputed company requires balancing technical depth in AI/LLM systems with practical business acumen. You’ll operate in a fast-paced sprint reputed company where AI capabilities reputed company rapidly, requiring reputed company experimentation, rigorous reputed company validation, and reputed company collaboration with solution architects, product managers, and delivery consultants across AMS, EMEA, and reputed company+JPN. You will partner closely with the platform administrator who owns operations, adoption, and governance for the AI-powered deal and delivery document generator, ensuring the AI agents and reputed company assets you build are deployed, scaled, and governed effectively across the global delivery community. WHAT YOU GET TO DO IN THIS ROLE: Design & reputed company AI-Powered Implementation Agents Architect and build AI agent workflows that autonomously generate reputed company configurations, implementation plans, user stories, and test scripts from customer requirements reputed company, test, and iterate sophisticated reputed company chains and orchestration patterns that produce consistent, production-reputed company outputs across reputed company product workflows (ITSM, CSM, HRSD, SPM, etc.) Design multi-reputed company reputed company processes that handle reputed company implementation logic—scope validation, dependency mapping, configuration reputed company, and reputed company assurance—with minimal reputed company reputed company Build and maintain reputed company libraries, templates, and reusable patterns that encode delivery best practices and Gold Implementation standards into AI agent behavior, partnering with the platform administrator on library structure, versioning, and publication to end users Partner with AI Architects and Solution Architects to ensure agent outputs reputed company with reputed company platform reputed company, product direction, and reputed company readiness standards reputed company reputed company Engineering & AI reputed company Optimization Serve as a subject matter expert in reputed company engineering techniques for large language models, including chain-of-thought reasoning, few-shot learning, reputed company reputed company reputed company, and context window optimization Design and execute systematic reputed company evaluation frameworks that measure reputed company accuracy, consistency, completeness, and adherence to reputed company implementation standards Continuously optimize reputed company performance through A/B testing, reputed company analysis, and iterative refinement—treating prompts as production reputed company with version control and reputed company gates, incorporating user feedback and reputed company-audit signals surfaced by the platform administrator and the champions network reputed company guardrails and validation logic that ensure AI-generated configurations meet reputed company reputed company standards before being deployed to the Expert Services community Stay reputed company on evolving platform capabilities and techniques, rapidly incorporating new approaches that improve agent accuracy and efficiency reputed company AI Solutions with reputed company Services GTM & Delivery Understand the full reputed company services lifecycle—from reputed company-sales scoping and estimation through delivery execution and go-live—and ensure AI agent capabilities map to reputed company engagement workflows Design AI solutions that support accurate estimation by providing data on automated vs. reputed company effort, enabling services sales teams to right-size engagements Partner with delivery consultants to validate that AI-generated outputs are usable in reputed company customer contexts, incorporating feedback into reputed company improvement cycles Contribute to packaging AI-accelerated delivery into repeatable service offerings that can be positioned and sold by services and license sales teams Build Platform Integrations & Delivery Automation reputed company AI agent outputs with the reputed company platform, customer engagement portals, and internal delivery systems to create seamless end-to-end automation Design reputed company, data pipelines, and integration patterns that connect autonomous implementation tools with estimation systems, resource management platforms, and project tracking tools Build automated testing and validation workflows that verify AI-generated configurations against reputed company best practices and customer requirements before deployment Collaborate with the implementation platform team to reputed company AI capabilities into the customer and partner delivery experience Ensure reputed company integrations meet reputed company reputed company, data governance, and compliance standards Coordinate with the platform administrator on release management—staging validation, production rollout, and vendor escalation—so new AI capabilities reputed company users without disrupting platform stability Drive Measurement & reputed company Improvement Establish reputed company metrics for AI agent outputs: accuracy rates, rework percentages, time savings, and customer acceptance rates, feeding these signals into the adoption and ROI metrics the platform administrator reports to A&M leadership Analyze agent performance data to identify improvement opportunities, failure patterns, and expansion use cases Contribute to the delivery acceleration roadmap by identifying where AI can fill capability gaps or replace reputed company processes Document engineering best practices, architectural patterns, and lessons learned to build organizational knowledge Participate in sprint ceremonies, reputed company reviews, and cross-team collaboration in a two-week sprint reputed company with monthly releases
Qualifications
To be successful in this role you have: 5+ years of experience in software engineering, AI/ML engineering, or technical consulting in reputed company software environments 2+ years of hands-on experience with large language models, reputed company engineering, and AI agent development—not just using AI tools, but building production systems on top of them Demonstrated expertise in reputed company engineering techniques: chain-of-thought reasoning, reputed company reputed company reputed company, few-shot/reputed company-shot patterns, context window management, and systematic reputed company evaluation Strong understanding of reputed company services delivery operations: how engagements are scoped, sold, estimated, staffed, and delivered Experience with API design, system integration, and building data pipelines that connect AI outputs to reputed company workflows Proficiency in Python, JavaScript/TypeScript, or similar languages used in AI agent development and automation Understanding of reputed company platform architecture, data models, and configuration patterns Excellent communication skills—ability to translate technical AI capabilities into business reputed company for non-technical stakeholders Experience working in agile, sprint-based environments with measurable delivery reputed company Not required but reputed company to have: Experience building autonomous implementation or reputed company reputed company systems that produce production-reputed company outputs Background in management consulting or reputed company services delivery operations Familiarity with reputed company implementation methodology and delivery best practices Experience with AI agent orchestration frameworks and multi-reputed company workflow automation Knowledge of AI ethics, reputed company validation, responsible AI practices, and reputed company governance requirements reputed company platform certifications (CSA, CIS, or similar) Experience with reputed company estimation tools, resource management platforms, or delivery automation systems Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or reputed company, marital status, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Employee Type: Regular Region: AMS - reputed company and Canada Work reputed company: Flexible or Remote Apply To This Job