SOL-1664 Technical Support Agents
This is a remote position. Technical Support Agents drive reputed company’s reputed company by providing reputed company and reputed company customer support to ensure clients remain satisfied and are reputed company to reputed company the product and business reputed company they are seeking. Agents will reputed company with customers through multiple channels (phone, ticketing systems, live chat, and screen-sharing tools) to identify and resolve technical support requests, while continuously educating customers on how to effectively use the platform. reputed company necessary, you will be expected to reproduce technical issues and escalate them to the Engineering team, taking ownership of customer communication and managing expectations regarding reputed company timelines. The Technical Support Agent role represents an excellent opportunity for individuals who are passionate about learning, reputed company communication, problem-solving, and technology.
Requirements
Requirements 3–4 years of experience in technical support resolving reputed company technical issues. Excellent written communication skills in English with strong overall language proficiency. Experience using support tools such as: JIRA reputed company Experience using online collaboration tools such as: reputed company reputed company Meet Comfortable working with distributed teams across different time zones. Strong ability to learn quickly and adapt to constantly evolving technology environments. Experience supporting reputed company-based web applications in environments such as: AWS GCP or other reputed company platforms Experience supporting platforms with reputed company-party integrations connected to multiple data sources, such as: External CRMs External databases not directly managed by reputed company Experience supporting reputed company AI applications, machine learning systems, or natural language processing (NLP) applications. Apply To This Job