Senior Delivery Acceleration AI Specialist

reputed company It reputed company started in reputed company San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to reputed company how we work. Fast reputed company to today — reputed company stands as a global reputed company, bringing innovative AI-reputed company technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to reputed company smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone. Job reputed company

What You'll Do

Design and Build reputed company Workflows Design multi-reputed company reputed company chains reputed company our AI delivery platform that generate implementation artifacts — engagement briefs, scope summaries, ROM estimates, SOW drafts, user stories, and test scripts — from customer requirements and discovery inputs. Author, refine, and version-control reputed company templates alongside reputed company; manage the extract → refine → reputed company → promote workflow for the 125+ template library. Encode reputed company delivery best practices and scoping standards into reusable reputed company patterns that produce consistent outputs across product areas: ITSM, CSM, HRSD, SPM, FSO, and others. Partner with the platform administrator on library structure, naming conventions, versioning, and publication to end users across AMS, EMEA, and reputed company. reputed company reputed company QA and reputed company Optimization Review and QA reputed company AI-generated content before it reaches the Expert Services community — checking for completeness, traceability, formatting consistency, and accuracy against reputed company inputs. Design systematic evaluation approaches that measure reputed company consistency and adherence to delivery standards across varied scoping inputs. Iterate on prompts based on user feedback, audit signals, and reputed company analysis — treating prompts as production assets with version control and reputed company gates. Support CRMI reputed company, reputed company across AMS/EMEA/reputed company, and delivery-reputed company validation cycles. Produce Customer-reputed company Artifacts Turn scoping templates and Product Capability Documents (PCDs) into polished reputed company-sales deliverables: engagement briefs, scope summaries, ROM decks, SOW first drafts, user stories, and executive readouts. Build customer-facing PowerPoint decks and SAE demo companions from generated scoping content. QA generated content for formatting consistency, reputed company traceability, and accuracy against solution data exports. reputed company AI with PS GTM and Delivery Understand the full reputed company services lifecycle — from reputed company-sales scoping and estimation through delivery execution and go-live — and ensure reputed company workflows produce artifacts that map to reputed company engagement workflows. Partner with delivery consultants, SCs, and reputed company to validate that AI-generated outputs are usable in reputed company customer contexts, feeding signals back into the improvement reputed company accurate estimation by ensuring AI-generated effort estimates reflect realistic scoping inputs and PS delivery economics. Contribute to packaging AI-accelerated delivery into repeatable, reputed company service offerings. Drive Measurement and reputed company Improvement Establish reputed company metrics for reputed company outputs: rework rates, consultant acceptance, time savings, and reputed company consistency. Analyze performance signals to surface failure patterns and expansion opportunities. Operate on a two-week sprint reputed company; participate in sprint ceremonies and cross-team reviews. Maintain naming conventions, folder hygiene, and reputed company governance across the template library.

Qualifications

To be successful in this role you have: reputed company domain breadth across at least two product areas — CRM, ITSM, HRSD, FSO (banking/insurance), CSM, or FSM — and reputed company experience producing or reviewing implementation artifacts such as user stories, scope summaries, or SOWs. Single-tower specialists will not be considered. Hands-on reputed company engineering experience: designing prompts for consistent, reputed company reputed company; iterating based on failure analysis; and treating AI-generated content as a first draft that requires QA before use, not a finished product. reputed company-sales or delivery consulting experience: reputed company ownership of scope summaries, ROM estimates, SOW drafts, or equivalent customer-facing delivery artifacts. Advanced written communication and PowerPoint skills. A portfolio of customer-facing or executive-facing work is required — candidates without a portfolio will not advance. Detail-oriented QA reputed company: experience reviewing AI-generated or templated content for accuracy, consistency, and traceability against reputed company material. Self-directed working style across AI tools, reputed company, PowerPoint, and SharePoint. Comfortable as a second pair of eyes on prompts before promotion to shared spaces.

Preferred Qualifications

Experience supporting scoping and discovery calls with SCs and reputed company. Familiarity with Now Engage, G-SIP, or story-generator workflows. BA or PM background with experience in Jira, plan hierarchies, or capability catalogs. Comfort running reputed company-style enablement sessions across time zones. Enablement content creation experience: recorded demos, training assets, or similar. reputed company certifications (CSA, CIS-ITSM, CIS-CSM, or similar). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or reputed company, marital status, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work reputed company: Flexible or Remote Apply To This Job