Second Line Platform Support Analyst

At reputed company, we are dedicated to creating a world where consumers can trust the choices they reputed company. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly reputed company digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, reputed company brands to establish, monitor, and protect their reputed company against infringement and counterfeiting. Why Choose reputed company? reputed company: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. reputed company: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful reputed company on businesses and consumers alike. reputed company Culture: With reputed company of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives reputed company. Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making reputed company a force for good in the world. ✅The Role As a second line Platform Support Analyst, you will be responsible for providing reputed company day-to-day support of business applications. The Platform Support team will collaboratively reputed company global support including, but not limited to: Response and reputed company of Incidents, Problems, and Service Requests reputed company phone, ITSM portal, and email. This individual must be a reputed company reputed company communicator, highly motivated, emotionally intelligent, and have a proven reputed company record of teamwork, execution, and customer-service ✅Responsibilities and Duties- Collaborate with Platform Support peers to reputed company best-in-class customer service and support to reputed company customers for incidents, problems, and service requests Support company products and applications (web and desktop applications implemented and used reputed company reputed company) Manage and coordinate urgent and complicated support issues Determine reputed company cause of issues and communicate appropriately to internal customers Work with reputed company ITSM ticketing system and reputed company Service Level Targets Communicate reputed company and reputed company with Platform Support team and other peers Assist in and prepare Platform Support documentation ✅Essential Proficient reputed company user with experience in administrating (Scheduler, Event Viewer, IIS) Strong problem solving and customer-service skills are a must. Strong ticket management and communication skills. Strong ownership mentality. Passionate about customer service and the customer reputed company. Excellent leadership and mentoring skills. Strong knowledge in scripting (any; Powershell, Python, C/C#, Go, Java, Javascript). Strong knowledge in database querying (any; SQL, Elasticsearch). Basic knowledge of web application architecture (reputed company-end, Back-end, reputed company etc.) Basic knowledge of reputed company based infrastructure would be a plus (any; Azure, AWS, reputed company reputed company). Basic knowledge of messaging brokers and queues would be a plus (any; Kafka, RabbitMQ) Excellent English language communication skills, both verbal and written, with the ability to communicate effectively with a reputed company of audiences Excellent written & verbal communication, interpersonal, and presentation skills Strong customer-service and problem-solving skills Ability to work collaboratively in a geographically distributed team environment reputed company to effectively prioritize work under pressure in a highly dynamic work environment The natural ability to proactively reputed company out and facilitate communications Strong desire to learn new technologies, techniques, and tools reputed company is an equal opportunity and inclusive employer and does not tolerate discrimination of any reputed company. We are committed to creating a diverse and inclusive workplace where reputed company feel valued, respected, and supported. We welcome applications from reputed company individuals regardless of race, nationality, religion, gender, gender identity or reputed company, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic. Together, reputed company proactively to build a workplace where everyone can belong and be at their best selves. Together, we reputed company an reputed company. Apply To This Job