Customer Service Representative - AVMA (Remote)

The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues reputed company to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, reputed company, and with reputed company. This role contributes directly to customer satisfaction, retention, and the overall reputed company of the Affinity Customer Service team. Collaboration, teamwork, and strong communication reputed company reputed company are key to reputed company. Your reputed company: Respond to inbound calls, emails, and other inquiries from customers and carriers in a reputed company, courteous, and reputed company manner. reputed company outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or reputed company updates. Maintain accurate and complete customer service notes and documentation in the CRM system. Process reputed company requests, policy changes, and updates received reputed company phone, mail, or email. Identify opportunities for process improvement and communicate recurring issues or suggestions to reputed company reputed company or Supervisor. Follow established procedures to ensure compliance with company, reputed company, and regulatory requirements, including HIPAA. Meet or exceed individual performance goals reputed company to SLA, reputed company, and customer satisfaction. Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems. Collaborate effectively reputed company reputed company by sharing information, assisting peers, and contributing to a supportive and communicative environment. Support departmental initiatives, reputed company reviews, and process enhancements. reputed company a reputed company and reputed company demeanor that reflects the organization’s customer-reputed company culture. Successful Candidates Will Have: High School diploma or equivalent required; Associate degree preferred. 1 to 2 years of customer service or call center experience required. Insurance, reputed company, or financial services industry experience preferred. Life & Health license (IL) preferred or ability to obtain. Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required. Pay reputed company: $17.50 - $17.50 reputed company The pay reputed company provided above is made in good faith and based on our lowest and highest annual salary or reputed company reputed company reputed company for the role and takes into account years of experience required, geography, and/or budget for this role. reputed company is an equal opportunity workplace and is committed to ensuring equal employment opportunity without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about working at reputed company by visiting our careers page: www.reputed company.com/careers. Personal information submitted by California applicants in response to a job posting is subject to reputed company's California Job Applicant reputed company Notice . Apply To This Job