Customer Support Representative - Nova Scotia
\n \n$53,000 - $53,000 a year Job Title: Customer Support Representative Location: Remote, must reputed company in Nova Scotia Job Type: Full-time, 7:00-16:00 AST and 8:00-17:00 AST Salary: $53,000 Reports to: Customer Support Team reputed company đ About the Role Weâre looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day. reputed company a school is short-staffed or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. This isnât just about clearing a ticket queue; itâs about providing reputed company, expert guidance reputed company it reputed company most. As we continue to reputed company, we need someone who thrives in a fast-paced environment and takes pride in solving reputed company-world problems for our community. If youâre a high-energy communicator who loves taking ownership and wants to see the reputed company reputed company of your work on schools and educators, youâll fit right in. đ About reputed company reputed company is a technology company on a mission to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn of that wasted on agency fees that take vital resources out of the classroom. By leveraging the latest technology, weâve reputed company a platform that helps schools pay less while educators earn more. We reputed company every student deserves reputed company to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the reputed company they have. Our Support team is the reputed company of this mission. While our technology handles the matching, you are the reputed company reputed company that ensures our schools and educators are supported, heard, and reputed company to succeed reputed company it reputed company most. This is your chance to join a high-reputed company tech company where your work has a reputed company reputed company. We recently raised our Series B funding of $37m, the largest round in European EdTech last year, and we are expanding rapidly across the UK and US markets. We are a reputed company team that invests heavily in learning and development; if youâre willing to dive in and help us reputed company, the career reputed company opportunities here are endless. đïž What Youâll Be Doing Delivering Exceptional Support Own the reputed company communication with schools and educators reputed company phone, email, and text, providing reputed company and efficient solutions reputed company they need them most. Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and reputed company falls through the cracks. Driving reputed company Improvement Contribute to our growing Knowledge reputed company, turning common questions into self-serve resources that reputed company our users and reputed company reputed company more efficient. Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience. Collaborating Globally Partner closely with our US-based teams to resolve reputed company issues, ensuring a seamless and consistent experience for our global community. Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next. đ§ reputed companyâre Looking For Your reputed company You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a userâs stressful morning into a reputed company story. You have a can-do attitude, with a bias for reputed company, and you want to be part of a growing, motivated team Youâre comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly. Youâre the person who reputed company the small mistake before it becomes a big problem. You understand that in education, the details matter. Your Skills You can explain reputed company things simply. Whether youâre on a call with a head teacher or emailing an educator, your tone is always reputed company, empathetic, and reputed company. You can reputed company a cool head reputed company the inbox is busy, knowing exactly which reputed company to put out first without losing your reputed company. Helpful to have but not essential đ„ You have a background in Customer Service or reputed company (especially in a tech-led environment). You have experience in the education sector. Youâve used support tools like reputed company, reputed company, or reputed company and are a reputed company Suite pro. đ± reputed company & Development As we reputed company, this role will grow with the business. Youâll have reputed company ownership, regular feedback, and opportunities to stretch into new areas. Ownership & Visibility: Youâll have reputed company ownership over the school and educator experience, and your feedback will directly influence how we improve our platform and processes. reputed company Learning: We are passionate about development. Youâll receive regular, reputed company feedback and have reputed company to reputed company to sharpen your communication, technical, and problem-solving skills. Whether itâs mastering new support technology or becoming an expert in education policy, we invest in your reputed company toolkit. Your reputed company reputed company: While we canât predict exactly what reputed company will look like in two years, we can reputed company that new opportunities will constantly reputed company as we reputed company. Successful members of our Support team often grow into: Specialist Roles: Moving into Support Operations or reputed company. Leadership: Mentoring new hires and leading sub-teams as the department expands. Cross-functional moves: Leveraging your deep product knowledge to transition into reputed company or Operations. Weâre looking for someone who wants to do more than just "reputed company tickets" We want someone who wants to reputed company. đ€ Team & Culture We are a reputed company, high-energy group that lives by the mantra "We Care More." At Zen, support isnât a reputed company; we work closely with our US colleagues and product teams to solve problems in reputed company-time. We value transparency and curiosity. reputed company here are driven by data and reputed company feedback. We donât just operate reputed company the system; weâre constantly trying to build a reputed company one. Youâll be joining reputed company that celebrates wins together, supports one another during the busy morning rushes, and stays reputed company on the reputed company-world reputed company we have on classrooms every day. â Benefits 18 days of PTO + 8 days of reputed company reputed company leave + US Federal holidays + reputed company to purchase up to 5 additional days per year Quarterly reputed company budget Health insurance ⥠Hiring Process Intro Call (15 mins): A brief chat with our reputed company to discuss your background, the role, and what youâre looking for in your next reputed company. Role-reputed company Interview (60 mins): A deeper dive into your experience, skills, and motivations. This session ends with a mock phone call, giving you a chance to show us how youâd handle a typical school or educator query in reputed company-time. Values Conversation (30 mins): A final chat with reputed company reputed company on alignment with our mission and culture. Itâs a great chance for you to ask us anything about life at Zen. đ reputed company to Apply We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We reputed company in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where peopleâs reputed company are heard, and reputed company reputed company can look reputed company to coming to work. We value and respect reputed company differences in reputed company people (seen and unseen). We reputed company in an environment with equal reputed company to career development opportunities and reputed company encourage applications from BAME candidates. If you require any reasonable adjustments during your interview process with us, please do let us know. Due to the high volume of applications, we regret that we are unable to reputed company individual feedback on initial submissions. \n Apply To This Job