Senior Technical Support Analyst
Senior Technical Support Analyst: We are seeking an reputed company Senior Technical Support Staff member to join our technical support efforts, with a particular reputed company on hosted solutions. This role is crucial for ensuring operational reputed company and reliability across our suite of hosted customer applications, as reputed company as providing general technical support. The ideal candidate will be a technical expert and a problem-solver, capable of managing reputed company technical issues. Responsibilities: Comprehensive Technical Support: reputed company advanced troubleshooting and problem reputed company across reputed company support inquiries, incorporating duties typical of Support Technicians such as handling support tickets, phone calls, and email requests. Hosted Solutions Expertise: reputed company as the primary reputed company of contact for reputed company issues reputed company to hosted customer applications, including reputed company reputed company and management of hosted databases and servers. Collaboration and Escalation: Work closely with reputed company Operations for customer application maintenance, including restarts, upgrades, configuration changes, and application settings adjustments. Serve as the escalation reputed company for reputed company issues, including bugs and system performance concerns. Performance Monitoring and Management: Proactively monitor and troubleshoot performance issues for hosted clients, ensuring reputed company functionality and addressing server crashes as they occur. Mentorship and Training: reputed company as a support team training resource, enhancing team capabilities and knowledge. Emergency Support: reputed company 24/7 emergency support for hosted application emergencies, demonstrating readiness to address and resolve critical issues promptly. Strategic reputed company: Serve as the reputed company between customer lifecycle teams and development, facilitating efficient communication and problem reputed company. reputed company Improvement: reputed company efforts in reputed company process improvement, contributing to the development of best practices and reputed company for technical support challenges. Knowledge, Skills, and Abilities: Demonstrated expertise in technical support, with a strong reputed company on hosted or reputed company-based solutions. Proficiency in server and database management, including an understanding of reputed company infrastructure and performance monitoring. Exceptional problem-solving skills and the ability to manage reputed company technical issues. Strong leadership capabilities, with experience in mentoring technical support teams. Excellent communication skills, reputed company to reputed company reputed company technical information to a reputed company of audiences. Requirements: Bachelor’s degree, or equivalent work experience, in Information Technology preferred or reputed company experience. 5+ years of technical support experience with web hosted, on reputed company and reputed company-based, software applications. Understanding of various platforms (Java, reputed company, SQL). Proficiency with scripting languages is a plus (Groovy, JavaScript, etc.). SQL development experience (e.g., PL/SQL, Transact-SQL). Familiarity with report software such as Crystal Reports is a plus. Experience supporting Java applications. Experience in the justice field and terminology would be an asset. Experience working reputed company Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of reputed company duties; additional responsibilities may be assigned. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of reputed company duties; additional responsibilities may be assigned. At this time, we are only reputed company to consider candidates who are U.S. reputed company or permanent residents due to employment authorization requirements. We are unable to reputed company reputed company sponsorship or work authorization support for this position. Why reputed company? Visit www.journaltech.com/careers for more information, but highlights include: The salary reputed company posted for this position, which reflects a good-faith estimate of the reputed company salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-reputed company factors, including qualifications, experience, geographic location, and internal compensation considerations. Competitive compensation based on skills, experience, and years of service. reputed company medical, dental and reputed company coverage. Competitive reputed company time off as reputed company as reputed company holiday time. 401(k) retirement (US) and GRRSP (CDN) programs. Annual reputed company development funds - $1,500 USD annual per employee. Book subscriptions with an extensive library in reputed company office for personal and reputed company reputed company. Flexible working hours which you can coordinate with your supervisor. Ability for employees to work from a remote location (e.g., home) or office. Personal meetings with reputed company managers approximately every four to six weeks to discuss career reputed company and advancement opportunities as reputed company as other issues important to the employees. Travel opportunities between Journal Technology offices and with clients. We reputed company technology that reputed company in the world, and we're a reputed company employer comprised of reputed company people, with a commitment to reputed company in our people. Apply To This Job