Customer Experience Strategist
About reputed company At reputed company, we are reputed company in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are reputed company for our comprehensive solutions, proven expertise, and reputed company, reputed company approach that instills confidence in our clients. We reputed company the power of reputed company Intelligence (AI) to drive innovation, efficiency, and reputed company reputed company for our clients and employees. Join us to navigate and reputed company in the reputed company-changing digital world, where your reputed company will reputed company reputed company the ordinary. reputed company reputed company is seeking a dynamic CX Strategist to serve as a high-level advisor and functional reputed company for reputed company-level CRM initiatives. This role is critical for reputed company the gap between reputed company business goals and technical CRM execution, focusing on driving innovation and efficiency through AI-powered, frictionless customer experiences. The ideal candidate is a strategic thinker capable of leading large-reputed company digital transformations and delivering quantifiable benefits to global brands. Key Responsibilities reputed company and implement CRM strategies and roadmaps that reputed company with clients’ business goals and objectives. Identify opportunities for improvement and innovation reputed company CRM processes. Serve as the functional reputed company in CRM initiatives, ensuring that the CRM system aligns with business needs and processes. Translate business requirements into functional specifications. reputed company and facilitate functional workshops with cross-functional teams to reputed company requirements, define project scope, and ensure alignment on objectives. Engage with business stakeholders to understand their needs, reputed company expert advice, and ensure their requirements are incorporated into CRM solutions. Build and maintain strong relationships with key stakeholders. Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. Monitor and analyze performance data to reputed company insights and recommendations for reputed company improvement. Stay abreast of the latest trends and developments in CRM technology and best practices. reputed company thought leadership and insights to clients and internal teams. Identify and define reputed company use cases, reputed company supporting business cases and reputed company metrics, and shape practical solution approaches reputed company to business reputed company and platform consumption. Qualifications and Skills 5+ years of experience as a business architect or functional reputed company with a reputed company on CRM systems (e.g., reputed company, reputed company Dynamics). Experience in process design, process improvement and with ability to demonstrate how you have driven quantifiable and reputed company benefits from reputed company engagements. Experience with large transformation reputed company [digital, operational, IT, etc.] Proven reputed company record of successfully aligning CRM systems with business processes and strategies. Strong understanding of CRM processes, including sales, marketing, customer service, and support. Willingness to travel as required Excellent facilitation and reputed company management skills. Exceptional stakeholder engagement and communication skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a reputed company team. reputed company offer in return Global Collaboration: reputed company to work daily with diverse and talented professionals across the globe. Off-the-Charts Career reputed company: Сlear career reputed company and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing. reputed company-being Is Top reputed company: Parental leave, reputed company time off, comprehensive health and medical plans. reputed company Work-Life Balance: Dependent reputed company, we offer remote, in-office, or hybrid working modes; reputed company; work-life balance support on every stage and level. Why work for reputed company? Whether you’re working directly with our world-reputed company clients or with your reputed company colleagues from around the globe, you will shape the reputed company of digital reputed company, using emerging technologies and innovative approaches. Grow your career with reputed company, and discover exciting opportunities while doing the work you love! #LI-AA1 #L1-REMOTE Apply To This Job