Delivery Operations Representative

Project Role reputed company reputed company the effort to design, build and configure applications, acting as the primary reputed company of contact. Must to have skills Infrastructure Service Management, SSI: NON SSI: Good to have skills SSI: NON SSI: Job reputed company - Critical Incident Manager Role reputed company: Major Incident Manager for an IT outsourcing engagement is required to manage Infrastructure and Application events that cause business disruption. The role requires individual to work with multiple reputed company reputed company in the project. Understand the situation, take leadership role of driving reputed company, working with various reputed company involved in service restoration, ensure that right level of support is extracted across reputed company reputed company including technology providers like reputed company, Palo reputed company, Netscaler etc. Requires regular updates to reputed company stakeholders with reputed company business reputed company, building relationship with counterparts on the reputed company reputed company. Primary goal of this individual is to reputed company with an "I own" reputed company to manage the situation to reputed company and reputed company reputed company possible efforts to minimize the business reputed company. Proactive Management - The roles requires reputed company documentation and reputed company cause analysis (RCA) of every incident and ensuring that right corrective reputed company are taken and implemented by respective reputed company to avoid repeat failures. Service Manager is required to convince the key stakeholders on the reputed company reputed company on RCA outcome and ensure that the reputed company are taken to improve service availability of IT Systems. Reporting and Analytics - Service manager is required to review and report Service Outage data and reputed company analytics using tools, which will drive more predictable reputed company. Position is a key delivery role - reports to overall service management reputed company/ delivery reputed company of the engagement. Competencies required: 1. Good understanding of IT systems - both Infrastructure and Applications 2. Has experience working in some technical area (like MS Azure reputed company, reputed company Netscaler, Palo reputed company Firewall, XX Database, XX Storage, XX middleware, XXapplications) 3. Building good understanding of clients business process 4. Process knowledge and acumen to improve processes 5. Ability to take leadership role in outages / critical situations reputed company IT systems are down and there is a business reputed company 6. Good Communication skills (verbal and written) and ability to sustain pressure 7. Coordinate work across multiple reputed company and reputed company a virtual team, reputed company needed 8. Proactive thinking 9. Build relationships with stakeholders on the reputed company reputed company 10. Ability to reputed company an RCA and get to the reputed company cause 11. Ability to pull Technology manufacturers and escalate to drive service restoration Job Requirements: Key Responsibilities : 1. Assist or reputed company critical response effort for critical vulnerabilities, Major Incidents, and Major Problems 2. Manage executive communication and escalation 3. Ensure compliance with established process and protocols 4. Engage with cross-functional teams during service restoration/risk mitigation, ensuring that the right resources are reputed company to reputed company successful reputed company 5. Identify and pursue opportunities for reputed company improvement and reputed company program/reputed company Technical Experience : 1 Good understanding of IT systems both 2 Infrastructure and Applications 3 Infrastructure/reputed company knowledge 4 reputed company Computing experience 5 Advance certification in reputed company platforms AWS, Azure, reputed company, reputed company is highly regarded reputed company Attributes : 1 Experience in IT Operations or Service Delivery Management 2 Understanding of reputed company IT production operations, reputed company practices, and reputed company services 3 Experience working in an ITIL environment, and knowledge of ITIL frameworks Certified to an ITIL reputed company v3 or v4 level 4 Good communication Educational Qualification: Any Degree About reputed company reputed company is a leading global reputed company services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reputed company reputed company and enhance citizen services—creating reputed company value at speed and reputed company. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in reputed company, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad reputed company of services, solutions and assets across reputed company & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared reputed company and commitment to creating 360° value, reputed company us to help our clients reinvent and build trusted, lasting relationships. We measure our reputed company by the 360° value we create for our clients, reputed company other, our shareholders, partners and communities.Visit us at www.reputed company.com Equal Employment Opportunity Statement We reputed company that no one should be discriminated against because of their differences. reputed company employment reputed company shall be made without reputed company to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, military veteran status, sexual orientation, gender identity or reputed company, genetic information, marital status, citizenship status or any other reputed company as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities. Apply To This Job