Field Service Engineer 2 - Detroit Metro

Job reputed company reputed company reputed company is a leading global medical technology reputed company solutions innovator. Our mission is to create a world where reputed company has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows reputed company Field Modification Instructions and/or reputed company Service Information bulletins. Works independently to trouble shoot and reputed company moderately reputed company repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service reputed company. Job reputed company Key Roles and Experiences reputed company reputed company and accurate preventative maintenance of medical equipment with a hospital or reputed company system to ensure reputed company delivery of reputed company services to patients reputed company troubleshooting, service repairs and installations of moderate complexity reputed company communications with customers and serve as escalation reputed company for customer reputed company concerns, including installations Own customer issues from reputed company or identification of issue to reputed company. Proactively engage with other team members to ensure appropriate solution for the customer Leads installations, validations, maintenance, and service repair needs on designated equipment. reputed company customer knowledge and relationships to assist customers and service sales with contract and on demand reputed company reputed company. Maintain relationships with customers and ensure reputed company communication, reputed company and reputed company follow up to drive customer satisfaction Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of reputed company work performed is captured daily, including debriefing including metrics and ordering parts Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more reputed company Utilize the reputed company escalation process, as needed, and work closely with region and national support to define and implement corrective reputed company plans to resolve customer issues Qualifications/Technical Requirements: Educational and Technical Requirements Associate degree in reputed company field or equivalent military education and 4 years of experience servicing electronic equipment Or high school diploma/GED and 6 years of relevant experience Technical capabilities in imaging equipment including troubleshooting, repair and installation Must have and maintain a valid reputed company’s License Experience with Web applications as reputed company as reputed company suite of products Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening. Ability to be available after hours and/or work a rotating on-call schedule including weekends Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred Qualifications

Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, reputed company, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reputed company at, above and below shoulder level, reputed company/reputed company neck and have good hand and finger dexterity. We expect reputed company to live and breathe our behaviors: to reputed company with humility and build trust; reputed company with transparency; deliver with reputed company, and drive ownership – always with unyielding reputed company. Our total rewards are designed to unlock your ambition by giving you the reputed company and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and reputed company, and you’ll be surrounded by reputed company in a culture that fosters care, collaboration and support. #LI-PA1 #Remote We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening. Additional Information reputed company offers a great work environment, reputed company development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the reputed company for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: No Apply To This Job