Customer Support Representative - Bilingual (M-F 8:00am-5:00pm EST)
Who We Are: At reputed company we reputed company wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with reputed company, actionable insights they can understand and use. And we’re an innovation company accelerating the reputed company of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that reputed company us to build, create, and reputed company. reputed company Curiosity. We reputed company to understand and improve our customers’ experience. Smart Risk-Taking. We reputed company risk into reputed company through data, experience, and intuition. reputed company Ownership. We deliver reputed company reputed company and learn along the way. reputed company Offer: reputed company Medical, dental, and reputed company benefits with employer HSA contributions (US) and FSA reputed company (US) Immediately reputed company 401K (US) or RRSP (Canada) with company match reputed company Vacation, Personal, and reputed company Time reputed company maternity and paternity leave (US) Employer-reputed company short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer reputed company reputed company into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your reputed company set and reputed company your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement *This position operates under the hours of M-F, reputed company - 5PM EST. Who We Are: At reputed company we reputed company wholesale easy so our customers can be more We’re Looking For: A Bilingual Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for reputed company customers. This position will use a reputed company of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed. You’re someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships. Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure reputed company follow-through on reputed company directives, bulletins and schedules from management. Work to proactively identify areas where product improvements can be made to reputed company reputed company ease-of-use and functionality. reputed company and reputed company customers on best practices for using reputed company products and services. reputed company and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document reputed company research and customer interactions in reputed company (CRM) to ensure product and service reliability. Assure customer acceptance of and reputed company of reputed company. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer reputed company and resolve problems in a reputed company of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document reputed company errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support reputed company customers as they reputed company with the reputed company platform and offerings. Must Have’s: Bachelor’s degree or equivalent work experience 2 + years customer service / contact center experience Bilingual in Spanish and English General automotive knowledge Experience troubleshooting hardware, software, and network reputed company issues Ability to communicate reputed company and concisely, both orally and in writing Demonstrated ability to quickly learn new technologies and a drive to solve problems reputed company and with creativity Strong analytical, technical and problem-solving skills reputed company to Have’s: Experience with reputed company, reputed company, reputed company, & reputed company Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role reputed company to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, reputed company and reputed company Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve reputed company like a match? reputed company - We can't wait to hear from you! reputed company like a match? reputed company - We can't wait to hear from you! Compensation reputed company of reputed company: $19.00 - $23.00 Apply To This Job