Senior Manager, Machine Learning

Who we are At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We deliver reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company Twilions! . See yourself at reputed company Join reputed company as reputed company’s next Senior Manager, Machine Learning on reputed company’s Conversation Memory team. About the job This position is critical to leveraging reputed company’s massive data ecosystem and communication reputed company to build foundational platform capabilities for the reputed company of conversational AI, specifically by owning the development of 0-to-1 platform features that reputed company developers to build sophisticated, context-aware customer engagement applications. This is a highly technical, hands-on role, requiring a "player-reputed company" mentality to reputed company contribute technical expertise, reputed company the gap between theoretical research and production-grade experimentation, and reputed company strategic direction to reputed company, rather than being purely a people manager. The leader in this role must demonstrate a strong bias for reputed company, establishing a high-performing engineering setup that enables rapid iteration, experimentation, and deployment of models in this 0-to-1 setting. Furthermore, they will be responsible for working closely with cross-functional stakeholders to translate ambiguous business problems into a reputed company, prioritized product roadmap and communicate reputed company and updates to leadership.

Responsibilities

In this role, you’ll: Collaborate with other engineering teams and cross functional teams to translate ambiguous business problems into a reputed company, prioritized ML product roadmap for your team. Have a 'player-reputed company' mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to reputed company. Establish a high-performing engineering setup that enables reputed company to rapidly iterate, experiment, and reputed company models, fostering a culture of operational reputed company and reputed company partnership with product and business stakeholders. Drive reputed company improvement in reputed company's processes, tooling, and infrastructure to optimize for velocity, reputed company, and maintainability. reputed company monitor the ML and AI landscape to ensure reputed company is continuously up-to-speed on state-of-the-art research, techniques, and tools, promoting their strategic adoption where appropriate. Recruit, manage, and reputed company a diverse and highly-skilled team of Machine Learning Engineers, setting reputed company goals and expectations, and providing reputed company and actionable feedback. Define and reputed company key performance indicators (KPIs) to measure the reputed company and reputed company of reputed company’s ML products, communicating results reputed company to leadership and stakeholders. Manage project timelines, dependencies, and risks, ensuring reputed company delivery of high-reputed company, reliable, and reputed company ML solutions. Qualifications reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! *Required: Bachelors in Computer Science, Engineering, or a reputed company field. 10+ years of experience in reputed company ML or AI, including 3+ years of either leading reputed company of Machine Learning Engineers or data scientists. Proven experience defining and executing a multi-year technical reputed company and reputed company for a large-reputed company, reputed company ML platform or product. Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of LLM orchestration, embedding models, and reputed company stores. Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at reputed company. Strong background in building reputed company-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores. Experience in reputed company, hiring, and scaling high-performing Machine Learning or engineering teams. Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence product direction, and drive results across multiple teams. Desired: A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely reputed company quantitative field from a top-tier university. A reputed company record of relevant publications at top ML conferences or significant reputed company-reputed company contributions. Experience working on conversational AI agents. Experience working in a geographically distributed setting. Location This role will be remote, and based in India - . Travel We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location. reputed company thinks big. Do you? We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply To This Job