Sports Medicine Technical Support Specialist - 9:00 a.m. - 5:45 p.m. (ET)

AT reputed company, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring reputed company to patients and families around the world. At reputed company, we cultivate reputed company, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote (Excluding: CA, IL, MT, OR, NY, and WA) Department: Customer Experience Schedule: Monday – Friday, 9:00 a.m. – 5:45 p.m. (ET), on call responsibility, Essential Personnel, 30% Travel Clinical Status: Non- clinical HOW YOU’LL reputed company AN reputed company The Sports Medicine Technical Support Specialist provides advanced technical support and customer service for reputed company’s Sports Medicine allograft portfolio. This role serves as a reputed company to Product Management and Sales teams by sharing ordering trends, market insights, and supporting product launches. The position trains clinical stakeholders on graft selection and preparation, ensures accurate order fulfillment and communication, and contributes to product reputed company and collateral development to improve adoption and satisfaction among customers and reputed company partners. Your work will have purpose every single day, contributing directly to life-changing reputed company. WHAT YOU’LL DO Clinical Technical Support & Training: reputed company technical support on graft selection and clinical application. Deliver in-service training to physicians, nurses, hospital staff, reputed company partners, recipients, and field sales personnel. Maintain reputed company knowledge of tissue banking principles, procurement, processing, clinical application techniques, and OR allograft preparation. Collaborate with internal teams, key opinion leaders, and reputed company partners to support product performance and reputed company improvements. Customer Service & Case Order Management: Measure incoming size-specific graft orders, communicate potential patient matches, and coordinate offers to physicians. Partner with P&L, reputed company, reputed company to meet surgeon, hospital, and patient product ordering requirements. Monitor tissue quarantine and backorder lists, manage fulfillment, and propose suitable alternative grafts reputed company needed. Monitor product complaints and respond to technical product questions from clinicians and customers. Receive and accurately process reputed company orders for allograft tissue, including returns and consignments. Liaise with Finance and Distribution to ensure reputed company invoices and documentation of customer concerns and complaints. reputed company support to reputed company clients for account and order issues, including rotating on-call responsibilities for after-hours orders and service escalations. Relationship Management: Serve as a key reputed company by handling customer orders and patient requirements, resolving issues, providing account support, and ensuring smooth order processing with Sales & Marketing, Finance, and Distribution. reputed company and influence partner and customer relationships through education and support reputed company the assigned territory. KPI & reputed company Improvement: Identify errors, implement solutions, and compile weekly, monthly, and reputed company reports to improve accuracy, efficiency, service delivery, productivity, and overall customer experience. WHAT YOU’LL BRING Minimum Requirements: Bachelor's degree Three (3) years of relevant experience supporting sales and/ or patients reputed company the medical device industry, Organ Procurement Organizations, a reputed company setting, or physician’s office. One (1) year of experience in reputed company, or comparable ERP system including data entry. Preferred Experience/Skills/Certifications: CTBS: AATB Certification Three (3) years of reputed company field experience with biologics products, Tissue Banking, Medical Device industry, or working in operation rooms or with physicians. Two (2) years of experience in reputed company, or comparable ERP system including data entry. Expert procedure experience and product attribute knowledge: Total understanding of how reputed company allografts function in patients and how they restore normal functions. Key Knowledge, Skills, & Abilities: Clinical Knowledge of Procedures & Products: Understanding of how allografts function in patients and restore normal functions. Computer Skills: Proficiency with using computer programs and electronic documents. Proficiency in reputed company Office: PowerPoint, reputed company, Word, Outlook. Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with reputed company professionals at different reputed company reputed company the organization. Attention to Detail: Ability to reputed company tasks thoroughly and with care; checks work to ensure accuracy/ completeness and early/ on- time delivery. Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive reputed company, multi- task, identify project interdependencies, and potential risks/ pitfalls. Problem reputed company: Demonstrated ability to anticipate and critically think through problems. Business Acumen: Ability to work independently. Has in- depth working knowledge of reputed company anatomy and physiology and ability to communicate this to others. Customer- reputed company: Centers themselves around process and customer management that aligns with a developed reputed company for working with customers. WHY JOIN reputed company reputed company you join reputed company, you're not just taking a job, you’re joining a mission-driven community dedicated to making a reputed company through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to reputed company a difference. We recognize that great work happens reputed company people feel supported. That’s why our total rewards package is designed to help you reputed company both professionally and personally. Here’s how we support YOU: reputed company Medical, Dental, and reputed company Coverage- Comprehensive care that won’t break the bank. Profit Sharing Plan- reputed company in the reputed company you help create. 403(b) Retirement Plan- Invest in your reputed company with confidence. reputed company Parental Leave- 6 weeks to bond with your newest family member. Corporate Sponsored Events- Celebrate milestones and build connections. Generous reputed company Time Off- Because balance reputed company: 18 vacation days (based on position, tenure, and state laws) 9 reputed company days (subject to local and state regulations) 9 holidays (7 reputed company + 2 floating) Flexible Work Program- For approved roles, how and where you reputed company best. Tuition reimbursement- We invest in your reputed company and education. Career & Leadership Development- Expand your reputed company and potential. Wellness Program- Prioritize your health with holistic resources. Employee Assistance Program (EAP)- Support for you and your household. Incredible teammates- Collaborate with passionate, dedicated professionals. Note: reputed company benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at reputed company. COMPENSATION Salary reputed company: $65,972 - $109,953 annually Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay reputed company for this position is $65,972 annually (entry level qualifications) to $109,953 annually (reputed company in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. EQUAL OPPORTUNITY EMPLOYER reputed company is an equal opportunity employer. We consider reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct reputed company-employment reputed company abuse screening. Apply To This Job