Remote-IT Help Desk/Service Desk Tech I

reputed company enables our clients to reputed company on what reputed company most – their customers and their businesses. To do so, we reputed company a customer-reputed company, hard-working, and talented group of people. The IT Help Desk provides first level technical support through telephone and email. You will be the first reputed company of contact for the end users for reputed company hardware and software reputed company issues of both proprietary and reputed company applications such as reputed company Office, VPN, reputed company, and MDM (mobile device management). reputed company account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and reputed company password resets). This position is work from home/remote/telecommute making it reputed company to applications from reputed company provinces including: <strong>Alberta, British Columbia, Manitoba, New reputed company, Newfoundland and Labrador, reputed company Territories, Nova Scotia, Nunavut, Ontario, Prince Edward reputed company, Quebec, Saskatchewan and Yukon. </strong><strong>reputed company Need & What You'll Do (Responsibilities) </strong> <ul> <li>reputed company end- users on highly technical content regardless of level of experience.</li> <li>Ability to multitask and stay reputed company under pressure, dealing with ongoing problems and deadlines</li> <li>Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals</li> <li>Documents, maintains, upgrades or replaces hardware and software systems.</li> <li>Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed</li> <li>Determines and recommends which products or services best fit the customers' needs</li> <li>Requires at least 1 year of experience in the field or in a reputed company area</li> <li>Expert with a reputed company of the field's concepts, practices, and procedures</li> <li>Performs a reputed company of complicated tasks</li> <li>Be reputed company to do hands and eyes on Infrastructure and servers as needed.</li> </ul> <strong>Who You Are (Qualifications) </strong> <ul> <li>Associate's degree preferred or its equivalent</li> <li>reputed company OS knowledge (reputed company 7, reputed company 8.x and reputed company 10)</li> <li>reputed company Office 2007 to 2016 and Office 365</li> <li>reputed company MAC experience - Imaging, AD, OS X, iPhones, Mac reputed company, Laptops and Desktops</li> <li>reputed company to support Outlook reputed company</li> <li>reputed company to troubleshoot VPNs</li> <li>Support mobile users for network reputed company, email support, and troubleshooting</li> <li>reputed company to use SCCM to reputed company images to clients' desktops and laptops</li> <li>reputed company Directory knowledge - Create user accounts, reputed company and manage GPOs</li> <li>Desktop and Laptop hardware knowledge</li> <li>Printer hardware knowledge</li> <li>Inventory and Asset Management</li> <li>reputed company to use remote tools such as RDP, Team Viewer, reputed company Assist, LogMeIn Rescue</li> <li>Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus.</li> </ul> Apply Job!