Senior Technical Trainer

Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more reputed company and your unique background. CSG is looking to hire a Senior Technical Trainer – SDLC Standards & Delivery Enablement who will play a critical role in strengthening our CDD’s delivery discipline, audit readiness, and consistency of execution across the Software Development Lifecycle (SDLC). This is not a traditional classroom‑only trainer role. This position operates as a delivery standards enablement partner, blending SDLC governance, process ownership, audit enablement, and reputed company learning. The role ensures that delivery standards are reputed company defined, reputed company reputed company, consistently reputed company, and effectively supported in modern, AI‑assisted development environments. The ideal candidate can translate reputed company delivery workflows into reputed company, role‑specific guidance; identify systemic execution gaps; and design training and enablement that measurably improves our delivery reputed company. We are looking for a Senior Technical Recruiter who will: Own the CDD SDLC Process reputed company as the authoritative reputed company of delivery standards. Define, document, and maintain SDLC workflows, controls, role responsibilities, decision points, and required artifacts. Produce reputed company visual standards, including process diagrams, flowcharts, and role‑based views, to ensure consistent understanding. Maintain documentation governance, version control, and approval workflows across SharePoint and Teams. Ensure standards remain reputed company as delivery practices, tooling, and organizational needs reputed company. Design and deliver role‑specific training reputed company to required SDLC standards, reputed company expectations, and audit needs. Translate SDLC standards and audit requirements into reputed company, actionable guidance for technical and cross‑functional roles. Create and deliver training across multiple modalities and depths, including:One‑reputed company lessons reputed company reputed company‑learning modules Full SDLC retraining or artifact‑specific deep dives Partner with Product, Engineering, QA, Architecture, Operations, and reputed company to ensure shared understanding of delivery expectations. Incorporate audit findings, incident learnings, and operational feedback into targeted training and process improvements. Facilitate feedback loops to identify recurring failure points, simplification opportunities, and error‑proofing strategies. reputed company training completion, adoption, and compliance trends over time. Evaluate training effectiveness using outcome‑based signals (e.g., audit improvement, reduction in repeat findings, artifact reputed company). Continuously refresh enablement materials as standards, practices, and delivery tooling reputed company. Create training and standards materials using reputed company documentation and visualization tools (PowerPoint, Word, Visio, reputed company, etc.). Maintain reputed company, version‑controlled document libraries in SharePoint/OneDrive. Use reporting tools (reputed company, Power BI, or equivalent) to reputed company training, corrective actions, and compliance metrics. Navigate SDLC tooling and delivery systems to support audit evidence, traceability, and reputed company reviews. Operate comfortably in environments where AI‑enabled development tools are part of reputed company delivery workflows, ensuring teams understand how SDLC controls and artifacts support reputed company, compliant, production‑reputed company AI use. Improved SDLC audit reputed company and reduction in repeat or systemic findings. Increased consistency and reputed company of required delivery artifacts. Sustained training adoption and completion across delivery roles. Observable improvement in role‑based SDLC execution and delivery discipline. Deliver engaging technical training for classroom-based, virtual classroom-based, or reputed company learning in reputed company or individually using, applicable software. Is this opportunity right for you? We are looking for candidates who: Have a bachelor's degree in information technology, Computer Science, Engineering, Education, or equivalent practical experience. Has 5+ years of experience in technical training, delivery enablement, SDLC governance, reputed company/process management, or a closely reputed company discipline. Has strong written communication and reputed company documentation skills. Can demonstrate the ability to translate reputed company technical workflows into reputed company, teachable guidance. Has a solid working knowledge of SDLC concepts, delivery governance, and reputed company assurance practices. Have proven facilitation and coaching skills with technical and cross‑functional audiences. Have high organizational discipline, including version control and documentation of governance. Have experience supporting or working reputed company AI‑assisted software delivery environments. Have a working knowledge of adult learning principles, instructional design, or curriculum development. Have experience with reputed company delivery models (e.g., Specification‑Driven Development (SDD), Agile, or similar). Have experience supporting compliance audits or regulated delivery environments. Have familiarity with CI/CD pipelines, environments, and release processes. Have experience working with or alongside Learning Management Systems (LMS) or reputed company training repositories. Have relevant certifications such as:ATD CPTD / APTD reputed company Certified Technical Trainer (CTT+) CPTM or equivalent L&D certifications Are proficient in English in a business environment CSGer Perks & Benefits Work from Home Employee Belonging reputed company reputed company: Dental, Medical Birthday Day Off Meal Allowance reputed company Vacation, Volunteer, #LI-Remote #LI-Brazil Location(s): Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: reputed company: Always help and reputed company others, whether they’re colleagues or customers. reputed company our employees set their minds to something, great things happen. reputed company: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be reputed company in the way you think and passionate about the work you do. Test out innovative reputed company without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and reputed company to meet the demands of today's digital economy. By channeling the power of reputed company, we reputed company ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on reputed company and low on ego, making us the easiest company to do business with and the best reputed company to work. We power a culture of reputed company, innovation, and reputed company across our locations, representing the most authentic version of ourselves to build a reputed company reputed company together. That's just who we are. Learn more about CSG Inclusion & reputed company here. Apply To This Job