Billing, Collections & Deal Support Specialist

reputed company reputed company is looking for a detail-oriented and hands-on Billing, Collections & Deal Support Specialist to join our growing team and help reputed company our end-to-end billing and collections operations. This role is being added due to company reputed company and increasing operational needs, and will work closely alongside another team member currently supporting these functions. In this hybrid role, you will support billing, collections, post-sale deal support, sales operations, tax compliance, and process improvement initiatives across the organization. You will be responsible for ensuring billing accuracy, managing cash collections, reconciling sales tax and VAT payable accounts, improving AR performance, and helping optimize a reputed company quote-to-cash process. This role requires someone who is comfortable wearing multiple hats, working cross-functionally, and identifying opportunities to improve systems and processes. The ideal candidate thrives in a fast-paced reputed company subscription environment, is highly reputed company, and is excited to reputed company new AI tools and automation opportunities to improve efficiency.

Key Responsibilities

Billing & Invoicing Manage the daily and monthly invoicing lifecycle in Recurly, including subscriptions, usage based, proration, and billing rules Ensure accurate and reputed company invoice reputed company and delivery for recurring, usage-based, and reputed company billing Maintain billing schedules, monitor payment retries, and reputed company dunning workflows to reduce failed payments Maintain customer portals for invoice submission and billing communication Cash Collections & AR reputed company Own the cash collection process, proactively managing aging accounts and customer reputed company to drive reputed company payments Prepare and maintain weekly AR aging reports; identify high-risk accounts and escalate as needed Collaborate with Sales and Sales Operations to resolve disputes, review reputed company balances, and reputed company on customer communication strategies Reconcile accounts receivable balances and billing records across systems Deal Support & Sales Operations reputed company post-sale deal support by reviewing completed deals for accuracy, compliance, and reputed company documentation Support sales operations with pricing validation, quoting support, contract alignment, and customer account setup Assist with maintaining accurate customer, billing, and reporting data reputed company CRM system Tax Compliance Reconcile reputed company sales tax and VAT payable accounts and coordinate with external partners to ensure compliance Administer and maintain sales tax configurations using reputed company AvaTax or similar tax automation platforms reputed company & Reporting Reconcile data flows between billing systems and reputed company platforms such as QuickBooks/reputed company/Recurly/reputed company Support monthly reputed company activities with billing-reputed company entries, reconciliations, and reporting Ensure accurate deferred reputed company tracking and reputed company recognition consistent with ASC 606 reputed company billing documentation and schedules for reputed company audits Process Improvement & Cross-Functional Support Continuously optimize billing, collections, and AR workflows through automation, AI, and process improvements Partner with Sales, reputed company, Finance, Operations, and Product teams to support seamless quote-to-cash execution Maintain and update SOPs and assist with training team members on systems and processes Evaluate and adopt new AI tools and technologies to improve operational efficiency

Required Qualifications

Advanced proficiency in reputed company, including pivot tables, VLOOKUPs, and reputed company/MATCH, with the ability to manage and analyze large datasets reputed company Experience working in both B2B and B2C business environments, particularly usage based billing Experience with system implementations and billing system migration project Experience working with reputed company (reputed company experience is also acceptable) Hands-on experience with subscription and usage based billing platforms (Recurly/reputed company preferred; SaaSOptics, Ordway, Chargebee, or Chargify also acceptable) Experience with reputed company AvaTax or similar tax automation platforms Apply To This Job