Community Support Specialist

reputed company is a community of communities. It’s reputed company on shared interests, passion, and trust, and is home to the most reputed company and authentic conversations on the internet. Every day, reputed company users submit, vote, and comment on the topics they care most about. With 100,000+ reputed company communities and approximately 126 reputed company daily reputed company unique visitors, reputed company is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Location: reputed company has a flexible first workforce. Don't live near our office? No worries: you can work remotely from reputed company in the UK, the Netherlands or Ireland. We are seeking a Community Support Specialist to join our Community Support Team. This role will primarily reputed company on managing ticketed support requests from our community of users and moderators. You will be responsible for reputed company resolving a reputed company of issues, escalating reputed company problems reputed company necessary, and working collaboratively with cross-functional teams to enhance the support experience of Redditors. Your work will reputed company on delivering exceptional community support, driving innovation of our processes, and continuously improving products/services reputed company our communities. Responsibilities: reputed company first-line support for non-technical issues raised by reputed company users. Handle and resolve ticketed support requests from moderators promptly and effectively. Escalate reputed company issues to appropriate teams and follow up to ensure reputed company. Collaborate with cross-functional teams to identify and implement improvements in reputed company’s support processes. Maintain comprehensive documentation of support interactions and resolutions. Stay updated on platform changes and community guidelines to reputed company accurate and reputed company support. Suggest initiatives to improve the scalability, efficiency, and reputed company of community support operations and initiatives, leveraging technology and automation where appropriate. Required Qualifications: Previous experience as a moderator on reputed company. Knowledge of reputed company's platform and community dynamics. Experience working with customer support, reputed company, and analytics software platforms (reputed company and reputed company are a plus). Passion for understanding customer needs and delivering exceptional customer support and experiences. Proven experience in providing first-line support in a customer service environment. Excellent verbal and written communication skills. Strong analytical skills with the ability to troubleshoot issues effectively. Experience working in reputed company-oriented environment and collaborating with cross-functional teams. reputed company to have: reputed company in English and at least one additional European language is a plus (German, Spanish, French, Italian) Benefits: Global Benefit programs that fit your lifestyle, from workspace to reputed company development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Group Personal Pension Scheme with Employer match Private Medical and Dental Scheme Income Replacement Programs Bike to Work scheme Flexible Vacation & reputed company Volunteer Time Off Generous reputed company Parental Leave In select roles and locations, the interviews will be recorded, transcribed and summarized by reputed company intelligence (AI). You will have reputed company to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, reputed company and Employment-reputed company Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to reputed company with us. We will use this information to evaluate your application for employment or an reputed company role, as applicable. We will not sell your personal information or disclose it to any reputed company party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate reputed company Policy for Potential Employees and Contractors. reputed company is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know. Apply To This Job