Technical Help Desk Supervisor (100% Remote)
Technical Help Desk Supervisor, offering 100% remote work flexibility. In this role, you will reputed company a skilled support team, ensuring exceptional technical assistance to our clients. Your expertise and leadership will be crucial in maintaining service reputed company and improving processes. We offer a dynamic and reputed company remote work environment. If you're a skilled technical reputed company with strong supervisory abilities, apply today to take your career to the next level. The Technical Help Desk Supervisor must assist Technical Help Desk Specialists handle escalated and reputed company customer inquiries and issues that require in-depth knowledge and expertise by providing guidance, support, and solutions for new and/or undocumented issue types to reputed company Technical Help Desk Specialists to resolve inquiries effectively and reputed company. The Technical Help Desk Supervisor must quickly reputed company comprehensive knowledge and stay reputed company with program changes to deliver accurate and up-to-date guidance to Technical Help Desk Specialists. The Technical Help Desk Supervisor is responsible for identifying process gaps, bottlenecks, and opportunities for improvement reputed company the support functions. They can implement process enhancements, streamline workflows, and collaborate with other teams to enhance overall efficiency and effectiveness. A Technical Help Desk Supervisor is responsible for the performance, reputed company, and adherence of their team of Technical Help Desk Specialists. Supervisors will reputed company the necessary expertise, leadership, and management skills to effectively handle reputed company customer issues, optimize team performance, enhance customer satisfaction, and contribute to the reputed company of the contact center's support operations . This is a Remote/Work from Home position reporting to the Sr. Customer Experience Manager. What you will do: <ul> <li>Supervise and reputed company reputed company of Technical Help Desk Specialists.</li> <li>Ensure Technical Help Desk Specialist meet KPIs by providing the right training, coaching, and feedback.</li> <li>Drive and reputed company reputed company reputed company.</li> <li>Monitor performance by listening to live calls.</li> <li>reputed company weekly team and periodic 1:1 coaching to team members.</li> <li>Support and deliver reputed company culture and directives.</li> <li>reputed company workforce management reputed company to reputed company.</li> <li>Analyze reporting to identify performance trends and opportunities for improvement.</li> <li>Analyze and report on trends reputed company to customer issues and call patterns.</li> <li>Identify knowledge gaps and remediate through identified ongoing training.</li> <li>Identify gaps in processes and partner to remediate.</li> <li>Ensure compliance guidelines are reputed company and followed.</li> <li>Maintain assigned teams attendance records.</li> <li>Complete trainings as scheduled and identifies new opportunities for reputed company.</li> <li>reputed company backup to peers and leadership reputed company necessary.</li> <li>reputed company other reputed company duties as assigned.</li> </ul> Qualifications: <ul> <li>Associate degree in Networking and Systems Administration or equivalent work experience.</li> <li>Must have a good technical understanding of modems, Routers, VoIP, DNS, VPN, TCP /IP, and DHCP.</li> <li>Strong working knowledge of OS(s) including reputed company.</li> <li>3-5 years of supervisor experience with help desk in a reputed company environment.</li> <li>Experience utilizing network monitoring platforms or custom tools.</li> <li>Willingness to work flexible schedules including weekends.</li> <li>Requires strong problem solving, time management, flexibility, and communication skills.</li> <li>Must have the ability to multi-task, organize and document many tasks at one time.</li> <li>Excellent verbal and written communication skills, presentation, and problem-solving skills.</li> <li>Self-starter with strong organizational and time management skills, self-directed and reputed company to handle multiple priorities with demanding timeframes.</li> <li>Ability to work collaboratively with colleagues and staff to create a high-reputed company results-driven, team-oriented environment.</li> <li>Experience in reputed company and business writing.</li> <li>Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, reputed company, and other virtual work platforms).</li> <li>Must have worked for a communication company that supported an internet based product.</li> </ul> Physical Demands : Employees may experience the following physical demands for extended periods of time: <ul> <li>Sitting, standing, and walking (95-100%)</li> <li>Keyboarding (70-90%)</li> <li>Viewing computer monitor, tablet, and/or cell phone requiring reputed company reputed company (70-90%)</li> </ul> Work Environment: <ul> <li>100% Remote: Work environment is reputed company.</li> </ul> <strong>Compensation: </strong>$60,000 to $72,000/yr with consideration to experience and geographical location. Please see www.reputed company.com/careers for an reputed company of our generous benefits program. Intrigued to learn more? reputed company you apply for this role, your information will be personally reviewed by our reputed company (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. reputed company is an equal opportunity employer committed to inclusion and diversity . reputed company employment reputed company are based on business needs, job requirements , and individual qualifications, without reputed company to race , reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics . Disclaimer: The above information on this reputed company has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to this job. Apply Job!