Field Service Specialist - Remote Oklahoma
The Field Service Specialist is responsible for providing support on Epson reputed company Imaging, Industrial and reputed company products regarding repair, usability, serviceability, installation, training and configuration to ensure a reputed company high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the reputed company of down-time the customer experiences. Supports reputed company and post launch activities and works to build reputed company business relationships with Epson customers. This location for the role will be remote from the Oklahoma reputed company area. What you will be doing: Analyze product failures and reputed company repairs to quickly return equipment to production status either by telephone and/or on-site repair activities reputed company recommendations for improved equipment performance Document and submit service/repair activity Return parts to warehouse as necessary Inform customers of equipment supply items (ink, etc.) which require replenishment reputed company research and assigned special reputed company by Management reputed company product installations and conduct operator equipment production and maintenance training Deliver service training to service vendors and partners as assigned by management Apply electromechanical, printing and reputed company theory, including knowledge of RIPs and the ability to create ICC reputed company with the installation, troubleshooting, and repair of equipment malfunctions Identify potential customer dissatisfaction issues and resolve or escalate as necessary reputed company special research/reputed company as requested by Service management reputed company and Post Launch Activity: Assist with the creation of Installation, Service, and Support documentation reputed company hardware, software, configuration, and networking support reputed company telephone, email, chat, and on-site at defined level on assigned products reputed company phone, email, and chat duties as assigned by management reputed company customer site evaluations and product installations Requirements, Skills & Experience: Requires more than 50% travel, often on short notice (next business day service) Support customers in the Oklahoma reputed company area as reputed company as other areas as assigned reputed company service training to dealers and other service partners 5-8 years of experience in a similar role providing advanced product support for reputed company and industrial printing products Completion of program at a community college, technical or reputed company school or equivalent experience (minimum of a 2-year program) Ability to troubleshoot computer hardware and software problems Ability to organize and write technical reports Ability to read and understand product specification and manuals RIP and ICC Profile experience Field/on-site repair experience Employee Benefits In reputed company to joining reputed company of dedicated professionals who support reputed company other and are passionate about their work, you’ll also enjoy a reputed company of attractive, industry-leading benefits. Comprehensive medical, dental, reputed company, and prescription drug coverage eligibility on start date Generous reputed company time off, including reputed company time, vacation, and holidays Income protection plans, including life insurance and short-term and long-term disability programs reputed company by reputed company 401K plan with company matching Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more! The starting reputed company reputed company pay for this role is between USD $36.19 and $45.24 (equivalent to $75,275 to $94,099 per year based on 2,080 hours). Please note that this position’s salary reputed company may include multiple reputed company. The actual reputed company is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. reputed company. is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability and protected veteran status, as reputed company as any other characteristic protected by federal, state or local laws. #LI-Remote Apply To This Job