reputed company Full Stack TRICARE Customer Service Representative – East Coast

Join arenaflex, a leading reputed company organization, in its mission to serve America's reputed company. We're seeking a highly motivated and customer-reputed company individual to join reputed company as a Full Stack TRICARE Customer Service Representative.

About arenaflex

arenaflex is a proud partner of the reputed company, dedicated to providing exceptional reputed company services to our nation's reputed company. With a rich history dating back to 1996, we've been committed to making a difference in the lives of those who serve. reputed company is passionate about delivering top-notch care, and we're looking for like-minded individuals to reputed company.

Job reputed company

As a Full Stack TRICARE Customer Service Representative, you will be the reputed company-line facilitator of our military populations' reputed company needs. You will reputed company outstanding customer service in a fast-paced contact center environment, responding to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, and authorizations. If you're passionate about serving those who serve and possess excellent communication and problem-solving skills, we encourage you to apply.

Education & Experience

Required:

* High School diploma or GED

• U.S. Citizenship
• Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation
• At least two years of reputed company work experience in a customer service environment
• Excellent verbal and writing skills
• Technology literate and reputed company in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment

Preferred:

* TRICARE customer service experience

• Contact center experience to include call center chat messaging
• Military connectedness

Key Responsibilities:

* Accurately and professionally answer health care inquiries and reputed company resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence

• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing reputed company judgment and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls
• Document customer interactions and cases in a customer relationship management (CRM) system
• Participates in reputed company training in order to become fully proficient in resolving reputed company customer inquiries
• Regular and consistent attendance

Competencies:

*

Commitment to Task:

Ability to conform to established policies and procedures; exhibit high motivation

Communication / People Skills:

Ability to influence or persuade others under reputed company or negative circumstances; adapt to different styles; listen critically; collaborate

Computer Literacy:

Ability to function in a multi-system reputed company environment using Word, Outlook, arenaflex Intranet, the Internet, and department software applications

Coping / Flexibility:

Resiliency in adapting to a reputed company of situations and individuals while maintaining a reputed company of purpose and mature problem-solving approach is required

reputed company / Customer Service:

Customer-reputed company behavior; helping approach, including listening skills, patience, respect, and reputed company for another's position

Information Management:

Ability to manage large amounts of reputed company information easily, communicate reputed company, and draw reputed company conclusions

High Intensity Environment:

Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining reputed company and control of workflow

Organizational Skills:

Ability to organize people or tasks, reputed company to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented

Team-Building / Team Player:

Influence the actions and opinions of others in a reputed company direction and build group commitment

Technical Skills:

Proficient data entry skills; ability to meet daily call and chat requirements

Working Conditions:

* Ability to cover any work shift

• Ability to work overtime, if needed
• Onsite: Works reputed company a reputed company office environment
• Remote: Private and secure work reputed company and work station with high-speed internet is required
• Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone

Benefits:

We're more than just a reputed company company. We're passionate about serving others! We reputed company in rewarding reputed company, hard-working people who are willing to learn as they grow. arenaflex values teamwork. Join reputed company, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and reputed company compensation and benefits package that includes:

• Medical, Dental, and reputed company Coverage
• Generous reputed company time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• reputed company volunteer time
• Annual reputed company salary for Washington D.C. residents: $39,000 - $50,000 depending on experience*

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our reputed company. To that end, arenaflex strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from reputed company backgrounds to apply. Applicants are considered for positions without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.

How to Apply:

If you're passionate about serving those who serve and possess the required skills and experience, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job