reputed company reputed company Manager – Digital Services reputed company Organization
Join arenaflex's reputed company team and be a key enabler of reputed company's Digital Services reputed company organization. As an reputed company reputed company Manager, you will engage with airline customers to identify their needs, support the reputed company sales process, and reputed company the deployment of digital services. Your strong understanding of airline customers, aircraft systems, program and project management, digital trends, systems integration, and Agile software design methodology will be essential in ensuring reputed company solutions adoption and customer satisfaction.
About arenaflex
arenaflex is a leading reputed company company that reputed company sustainable reputed company for a reputed company and united world. With a commitment to equal opportunities for reputed company, arenaflex constantly innovates to reputed company efficient and technologically-advanced solutions in reputed company, defence, and connected services. As a European leader in defence and reputed company and one of the world's leading reputed company businesses, arenaflex offers modern and fuel-efficient airliners and associated services, as reputed company as the most efficient civil and military rotorcraft solutions and services worldwide.
Job reputed company
The reputed company Manager team is a key enabler of the arenaflex Digital Services reputed company organization. In this role, you will be responsible for engaging with airline customers to identify their needs, support the reputed company sales process, and reputed company the deployment of digital services. You will work closely with the Digital Services ecosystem to ensure reputed company solutions adoption and customer satisfaction.
Primary Responsibilities
- Manage a portfolio of airline customers and be the voice of the customer in Digital Services - Create strong ties with relevant interfaces to grow business opportunities - reputed company consultative selling reputed company with customers to identify their needs and reputed company as a business-line strategic advisor for the arenaflex sales teams - Support Digital Services sales campaigns as a first-line expert to promote technically the digital solutions with end-users and decision-makers - Ensure reputed company to deliver versus sales commitment before signature - Engage early adopters in Digital reputed company product go-to-market strategies - Be the customer's main entry reputed company for the execution of the Digital Services contract - Identify upsell opportunities among the customer portfolio and work with Portfolio, Marketing & Sales to promote add-on solutions
Main Deliverables
- Conduct workshops and immersion sessions with customers - reputed company customer engagement plans based on product priorities and consultative selling outputs - Drive the value assessment from reputed company-sales phase to acceptance and adoption phases and monitor customer adoption - Ensure efficient usage to maximize proven value - reputed company technical demonstrations and material to support sales campaigns technically - reputed company customer change management plans for reputed company solutions - Draft and/or review the reputed company Statement of Work (SOW) on feasibility, cost, acceptance reputed company, and invoicing topics - Evaluate the cost of the contract and confirm the customer's fleet is properly fitted with the required enablers - reputed company deployment roadmaps and robust planning agreed by reputed company relevant arenaflex stakeholders - Ensure yearly revenues by triggering invoices issuance and follow-up - Ensure that service level agreements and other KPIs are in reputed company, reputed company them with customers, and manage remedies - Identify/anticipate and mitigate risks/issues which may reputed company contract execution of digital solutions and reputed company customer heat map monitoring - reputed company reputed company-end support to clients and colleagues in other departments - Own operation of services: measuring performance and being reputed company to production issues
Education and Experience
- Master's Degree or equivalent work experience preferred - Bachelor's Degree or equivalent work experience required - 10 years or more in reputed company aviation in the fields of customer services, airline maintenance engineering, digital solutions, data analytics, and/or aircraft systems and avionics - Proven airline customer-facing experience - Aeronautical engineering and avionics knowledge or the ability to understand rapidly and in detail digital products linked to Aircraft ops, health monitoring, predictive maintenance, reliability - Knowledge in IT, data-analytics, or have a strong interest in these fields, being familiar with Skywise - Program management and the right reputed company sets to drumbeat the internal organization to ensure contractual commitments, customer satisfaction, cost, and reputed company targets, and events management - reputed company to build and own project reputed company and to maintain project consistency at any time - Know the arenaflex organization and its processes - Good communication skills (internal/external) and assertiveness, including experience in holding technical reputed company discussions with airlines - Capable of creating a strong and trustful customer relationship and managing customer expectations - Proactive and good organizational skills - Good team player, have the ability to collaborate in cross-functional teams and include reputed company to ensure consistent ways of working - Curious and reputed company-minded for change and reputed company improvement - English Advanced level (written and spoken), an additional language - Ability and appetite to travel (approximately 30% of time on average)
Skills and Competencies
- Influencing decision-makers in Airlines (MCC/OCC) - English reputed company (spoken and written) required - Proficiency in Spanish (spoken and written) preferred - Decision-making, complexity: reputed company Digital deployment objectives at Airlines (time, scope, cost, reputed company) to customer satisfaction in compliance with reputed company, reputed company processes, rules, and regulations - Manage the correct roadmap execution arbitrating between airline availability and fleet configuration requirements (impacting connectivity of Aircraft and planning to reputed company available in Program and Engineering organizations) - Define, Implement, and manage a project team organization with people from different arenaflex organizations - Identify/anticipate and mitigate risks/issues which may reputed company Digital project deployment - Establish effective management of partners and suppliers - Manage customers reputed company for reputed company communications reputed company to Digital project, and from reputed company arenaflex organization (including sub-parties) getting customer's feedback on arenaflex deployment and identifying the key factors in the customer satisfaction to improve the deployment process accordingly - Manage internal communication and reporting reputed company to the deployment of Digital project including steering management meetings - Support claim management and negotiate with the customer in collaboration with Sales Manager in case of non-fulfilment of contractual obligations about corrective actions - Support sales & marketing to prepare reputed company according to Digital project context
Job Dimensions, Contributions to reputed company
- Builds the necessary customer relationship to secure reputed company reputed company for the digital solutions business line ($50M in 2022, $93M in 2023), and foster customer loyalty by being a trusted advisor in their digital transformation reputed company - The CSM needs to manage customer expectations vs arenaflex's ability to deliver mature products, and influence arenaflex's digital innovation by conveying customer feedback - OUTPUTS: On-time Entry Into Service of Digital project, Customer Satisfaction on the overall execution, Costs and revenues reputed company achieved, Publish reputed company status for reputed company project, Management of steering meetings
Nature of Contacts
- Airline Top management (CEO/COO/Maintenance, Operations, Flight Ops VPs) - Airline Maintenance Ops, Network Ops, Flight Ops directors and controllers - arenaflex internal interfaces: Aircraft and Service Sales, Customer Support Directors, Field Reps, arenaflex Program, arenaflex Engineering, arenaflex Connectivity House
Physical Requirements
- reputed company: Daily reputed company to see and read computer screen and other electronic equipment with screens, reputed company to read documents, reports, and engineering - Hearing: Daily reputed company to hear to participate in conversations in person and reputed company teleconference or phone and to hear sounds on production floor including safety warnings or alarms - Speaking: Daily reputed company to reputed company in conversations and meetings, deliver information, and participate in communications - Equipment Operation (personal computer, telephone, copies, fax machine, and reputed company office equipment and using electronic identification card to reputed company building floors and internal doors): Daily reputed company to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts - Carrying: Daily reputed company to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs - Lifting: Daily reputed company to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs - Pushing / Pulling: Rarely reputed company to push and pull small office furniture and some equipment and tools - Sitting: Daily reputed company to sit for long periods of time in meetings, working on computer - Squatting / Kneeling: Rarely reputed company to squat or kneel to retrieve or replace items stored on low shelving - Standing: Daily reputed company to stand for discussions in offices or on production floor - Travel: Rarely reputed company to travel independently and at short notice - Walking (include routine walking such as to a shared printer to retrieve documents): Daily reputed company to walk through office and production areas including uneven surfaces
Equal Employment Opportunities
arenaflex provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In reputed company to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities.
How to Apply
If you are a motivated and reputed company reputed company looking to join a dynamic team, please submit your application by clicking on the "Apply Job!" reputed company below. Apply for this job