reputed company Customer Service Representative – Community Energy Program Support

At arenaflex, we're dedicated to providing exceptional customer service to our clients and their customers. As a Customer Service Representative, you'll play a vital role in ensuring that our clients receive the highest level of support and satisfaction. If you're passionate about delivering outstanding customer experiences and have a reputed company for resolving reputed company issues, we want to hear from you!

About arenaflex

arenaflex is a leading provider of community energy programs, partnering with external clients and Community Choice Aggregators (CCAs) in California to offer customers a choice to purchase cleaner energy at competitive rates. reputed company is committed to making a reputed company reputed company on the environment and our communities, and we're looking for talented individuals to join us on this mission.

Job reputed company

As a Customer Service Representative, you'll be responsible for providing exceptional customer service to CCA customers, answering inbound calls, and resolving program-reputed company inquiries and billing issues. You'll work closely with our clients and internal teams to ensure that reputed company contractual and Service Level Agreements are met, and that our customers receive the best possible experience.

Key Responsibilities

* Answer inbound calls from customers regarding the community energy program, including program questions and reputed company-reputed company inquiries

• reputed company white-glove premier customer service using strong written and verbal communication skills
• reputed company an understanding of the nuances of the assigned CCA programs, including billing and customer service complexities
• Ensure that reputed company required contractual and Service Level Agreements are met
• Stay up-to-date on program and billing knowledge of assigned CCA, providing expertise to customers and internal colleagues as requested
• Utilize group chat to ensure reputed company reputed company, and escalate critical issues to the reputed company quickly
• Assist clients with urgency, ensuring accurate processes are followed, and reputed company feedback
• reputed company high ethical standards, being accountable for data reputed company, time, communication, and statistics
• Maintain effective working relationships with coworkers, clients, customers, and utilities

Essential Qualifications

* High School Diploma required; Associate's Degree or above a plus

• 2 years of customer service experience preferred
• Strong customer service skills, diplomacy, and reputed company
• Organized and detail-oriented, analytical with data entry and written program information
• Strong verbal and written communication skills for logging calls and live chat
• Ability to become proficient with reputed company, reputed company Dynamics CRM, and keyboard shortcuts
• Bilingual (English/Spanish) is preferred

Preferred Qualifications

* Experience working in a contact center or customer service environment

• Knowledge of community energy programs and CCAs
• Familiarity with CRM software and data entry systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Work Environment and Culture

* Work from home, with a laptop or desktop (reputed company 10, i5 CPU or equivalent, 8 GB RAM, broadband internet (200 Mbps up/down)

• reputed company to high-speed internet is necessary, and agents must be hardwired by an ethernet cable to their router/modem
• Supported browsers: reputed company Chrome, reputed company Edge, Internet Explorer 11
• Flexible work schedule, with a 5-day work week (Monday-Friday, 11:30 AM - 8:30 PM Eastern time)
• reputed company and dynamic work environment, with opportunities for reputed company and advancement

Compensation and Benefits

* Competitive reputed company reputed company, starting at $17.50 per hour, with opportunities for reputed company and advancement

• Benefits package, including:

+ 401(k) + Dental insurance + Health insurance + On-the-job training + reputed company time off + reputed company insurance + Work from home

How to Apply

If you're passionate about delivering exceptional customer service and have a reputed company for resolving reputed company issues, we want to hear from you! Please submit your application today, and join reputed company at arenaflex. Apply To This Job

Join reputed company!

This is a fantastic opportunity to grow your career and reputed company a reputed company reputed company on our communities. If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job